Ray Ann Wilson RODA
Hamilton,ON
Summary
Experienced Product Quality Manager with 10+ years of experience in a top 5 quick service restaurant in the Philippines. Committed to maintaining superior product quality and ensuring customer satisfaction. Proven track record in implementing effective quality control measures and driving continuous improvement efforts. Seeking a challenging role to provide leadership, a fresh perspective, and innovative solutions to a respected industry company. Food service professional with extensive experience in overseeing daily operations, improving service quality, and upholding high standards of hygiene and safety. Strong at collaborating with teams, achieving results through flexible problem-solving and reliable leadership. Skilled in staff training, inventory control, and delivering excellent customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FOOD SERVICE Supervisor
Tim Hortons
05.2023 - Current
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
ASSISTANT RESTAURANT MANAGER
SUPREMARE CORP.
04.2019 - 02.2022
- Company Overview: FRANCHISE OF CHOWKING
- Conduct employee performance reviews
- Develop good customer relationships
- Participate in recruitment and dismissal processes
- Smooth out problems within the workplace
- Address employee and customer concerns
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
ASSISTANT RESTAURANT MANAGER
KNC GROUP
11.2013 - 10.2018
- Company Overview: FRANCHISE OF CHOWKING
- Schedule and coordinate meetings
- Conduct employee performance reviews
- Develop good customer relationships
- Participate in recruitment and dismissal processes
- Smooth out problems within the workplace
- Address employee and customer concerns
- FRANCHISE OF CHOWKING
Education
BACHELOR OF SCIENCE - HOTEL & RESTAURANT MANAGEMENT
03-2013
Secondary -
03-1999
Skills
- Critical thinking
- Flexibility
- Problem solving
- Staff supervision
- Staff leadership
- Schedule management
Personal Information
- Passport Number: P3124401B
- Date of Birth: 03/07/82
- Nationality: FILIPINO
- Marital Status: MARRIED
Languages
English
Full Professional
Certification
- ServSafe Food Handler's Certification
Timeline
FOOD SERVICE Supervisor - Tim Hortons
05.2023 - Current
ASSISTANT RESTAURANT MANAGER - SUPREMARE CORP.
04.2019 - 02.2022
ASSISTANT RESTAURANT MANAGER - KNC GROUP
11.2013 - 10.2018
FERNANDEZ COLLEGES OF ARTS & TECHNOLOGY - BACHELOR OF SCIENCE, HOTEL & RESTAURANT MANAGEMENT
ASSUMPTA ACADEMY - Secondary,
Similar Profiles
Mehnaz RahmanMehnaz Rahman
Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)Human Resources Manager at TH Restaurant Services Inc. (Tim Hortons)
Sandeli S. ChauhanSandeli S. Chauhan
Team member at Tim HortonsTeam member at Tim Hortons
Emma PetyEmma Pety
Shift Supervisor at Tim HortonsShift Supervisor at Tim Hortons