Rayanne Iannuzzi
Ottawa,ON
Summary
Accomplished Social Security Officer with a proven track record at INSS Social Security of Brazilian Government, showcasing expertise in documentation proficiency and ethical practice. Skilled in administrative support and effective communication, also excel in meeting deadlines and enhancing customer satisfaction. Demonstrated success in improving office efficiency and fostering professional relationships.
Overview
12
12
years of professional experience
Work History
Social Security Officer
INSS Social Security of Brazilian Government
01.2013 - 07.2024
- Interpreted federal legislation concerning retirement and benefits and applied findings to client needs. Managed approximately 10 case files per day from clients.
- Developed strong rapport with clients by demonstrating empathy, active listening skills, and professionalism throughout all interactions.
- Organized case files securely and efficiently, ensuring easy access and maintaining confidentiality standards at all times.
- Processed and certified documents for accuracy and compliance with government regulations.
- Educated clients on the rights, responsibilities, and requirements associated with various benefit programs, promoting informed decision-making processes.
Production Assistant
Non Profit Organization Do Bem
- Assisted in crowdfunding financial management of the documentary.
- Enhanced office efficiency by organizing and maintaining filing systems.
- Ensured timely completion of tasks with effective scheduling and prioritization.
- Maintained confidentiality of sensitive information by adhering to company policies regarding privacy and data protection.
- Answered and managed incoming emails from all the crowdfunding collaborators.
Front Desk Receptionist
George V Casablanca Hotel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Administrative Assistant
Non Profit Organization Do Bem
- Answered phone system, routing calls, delivering messages to staff.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Drafted correspondence and other documents for department head in company's voice.
Front Desk Receptionist
Vacation Village Resorts
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelor of Arts - Tourism And Hospitality
USP University of Sao Paulo
Sao Paulo, SP, Brazil09.2010
Postgraduate - Arts Education
Unibf
Sao Paulo, SP, Brazil11.2021
Skills
- Meeting deadlines
- Administrative Support
- Inventory Monitoring
- Effective communication skills
- Production Workflow
- Ethical Practice
Languages
English
Professional Working
French
Limited Working
Portuguese
Native or Bilingual
Timeline
Social Security Officer
INSS Social Security of Brazilian Government
01.2013 - 07.2024
Production Assistant
Non Profit Organization Do Bem
Front Desk Receptionist
George V Casablanca Hotel
Administrative Assistant
Non Profit Organization Do Bem
Front Desk Receptionist
Vacation Village Resorts
Bachelor of Arts - Tourism And Hospitality
USP University of Sao Paulo
Postgraduate - Arts Education
Unibf
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