Rayanna Tibbe
Cypress
Overview
13
13
years of professional experience
1
1
Certification
Work History
Admin/ Clerical Administration I
Molina Healthcare
02.2022 - Current
- Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Organized company events, ensuring seamless execution from planning through completion.
- Facilitated smooth interdepartmental communication through timely report submissions ensuring faster response times.
- Prepared extensive reports as well as welcome packets for doctors and patients in the state of California as well as out of state services.
- Responsible for mailing the classified documents to all doctors as well as patients.
- Maintained confidentiality of sensitive information, adhering to privacy policies and procedures.
- Improved communication within the team by regularly updating shared calendars and scheduling meetings.
Behavior Health Technician
SoCal Sunrise
10.2020 - 02.2022
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Maintain confidentiality and respect client privacy in accordance with HIPAA and organizational policies.
Catering Server
Delicious Dish
04.2018 - 09.2020
- Responsible for providing an enjoyable experience for all of the guests and customers during privately catered and public events
- Coordinated the set up in an aesthetically pleasing manner as well as the breakdown of event and AV equipment
- Responsible for serving food at banquets including Skype and Yammer (Microsoft)-from fine dining to buffet style; pouring and serving beer, wine, and spirits; waiting on and bussing tables
- Monitored food presentation, ensuring that food remains fresh, visually appealing, and at the appropriate temperature.
Wine Club Membership Coordinator
Madrone Vineyards Estate
01.2014 - 04.2018
- Worked with fulfillment as well as distribution shipping to wine club members and consumers
- Responsible for assisting in creation of collateral materials, notably but not exclusively Club newsletters
- Monitored compliance with company policy, procedures and state regulations regarding wine shipments
- Helped plan on-site events for wine club members and the general public
- Coordinated and represented the company at Wine Club events and off-site events and festivals
Teacher Aide- Physical Education Department
Santa Rosa Junior College
01.2012 - 01.2014
- Assisted in the Physical Education department with
the lead instructor during physical education classes, ensuring a smooth delivery of implementing lesson plans and activities and providing additional guidance or individualized support.
• Monitored and assisted students during physical activities, ensuring safety protocols are followed.
• Responded to emergencies or injuries, providing first aid as needed and notifying appropriate staff.
• Maintained accurate student records, attendance, and participation logs.
• Attended staff meetings, training sessions, and professional development opportunities as needed.
Fitness Membership Coordinator
Anytime Fitness
05.2012 - 10.2012
- Worked as a membership coordinator greeting and providing assistance to the fitness area as well as carrying out health and safety checks on equipment and arrange the cleaning of all areas in the fitness studio
- Designed and promoted activities that satisfied the customer demand and generated revenue while providing outside marketing to drive new sales into the club to develop business to business relationships
- Organized, trained and supervised numerous staff members as well as scheduling the staff weekly rosters
Tanning Consultant
Royal Tan & Spa
11.2012 - 07.2013
- Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained
- Refer guest problems or complaints to supervisors as well as problem solve
- Answer customer inquiries or explain cost, availability, policies, and procedures of facilities
- Clean facilities such as floors and UV tanning beds
- Assign dressing room facilities, locker space, or clothing containers to customers
Education
Graphic Design For Marketing Certificate
Simi Institute For Careers & Education
Simi Valley, CA05-2024
Associate of Arts - Humanities Honors (AA)
Santa Rosa Junior College
Santa Rosa, CA12-2016
Associate of Arts - Child Development Honors (AA)
Santa Rosa Junior College
Santa Rosa, CA12-2016
Child Development Teacher Certificate
Santa Rosa Junior College
Santa Rosa, CA12-2016
Associate Teacher Certificate
Santa Rosa Junior College
Santa Rosa, CA12-2016
Associate of Arts - Social And Behavioral Sciences Honors (AA)
Santa Rosa Junior College
Santa Rosa, CA05-2016
Associate of Arts - Transfer For Psychology (AA-T)
Santa Rosa Junior College
Santa Rosa, CA05-2016
Skills
- Type 80-90 WPM
- Excellent inter-office verbal/ communication and customer service skills
- Advanced computer skills in Microsoft Word, Excel, Power Point, Internet Explorer, All Adobe Cloud applications, Mac Proficiency, Windows 95-XP
- Methodical organizational and multi-tasking skills
- Positive attitude
- Patient flow management
- Staffing coordination
- Appointment scheduling and
preparation - Referral coordination
- File maintenance
- Time management
- Task prioritization
Certification
- Child Development Associate (CDA) Certificate
- OSHA Certified
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Admin/ Clerical Administration I
Molina Healthcare
02.2022 - Current
Behavior Health Technician
SoCal Sunrise
10.2020 - 02.2022
Catering Server
Delicious Dish
04.2018 - 09.2020
Wine Club Membership Coordinator
Madrone Vineyards Estate
01.2014 - 04.2018
Tanning Consultant
Royal Tan & Spa
11.2012 - 07.2013
Fitness Membership Coordinator
Anytime Fitness
05.2012 - 10.2012
Teacher Aide- Physical Education Department
Santa Rosa Junior College
01.2012 - 01.2014
Graphic Design For Marketing Certificate
Simi Institute For Careers & Education
Associate of Arts - Humanities Honors (AA)
Santa Rosa Junior College
Associate of Arts - Child Development Honors (AA)
Santa Rosa Junior College
Child Development Teacher Certificate
Santa Rosa Junior College
Associate Teacher Certificate
Santa Rosa Junior College
Associate of Arts - Social And Behavioral Sciences Honors (AA)
Santa Rosa Junior College
Associate of Arts - Transfer For Psychology (AA-T)
Santa Rosa Junior College
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