Rayanna Robinson
San Diego
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Case Manager
Dreams For Change
San Diego
02.2024 - 02.2026
- Assessed client needs through comprehensive intake interviews and documentation.
- Coordinated services with local agencies to provide essential support resources.
- Developed individualized case plans tailored to each client's unique situation.
- Maintained accurate case files and documentation in compliance with organizational standards.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Brand Ambassador
Advantage Solutions
San Diego
08.2021 - 09.2023
- Engaged customers through product demonstrations and interactive experiences.
- Collaborated with marketing team to execute promotional campaigns effectively.
- Collected feedback to improve brand perception and customer satisfaction.
- Maintained brand standards during all customer interactions and events.
Brand Ambassador
Magnified Marketing
San Diego
08.2020 - 06.2021
- Engaged customers through product demonstrations and interactive experiences.
- Collaborated with marketing team to execute promotional campaigns effectively.
- Collected feedback to improve brand perception and customer satisfaction.
Education
Will C . Crawford Senior Highschool
San Diego, CASkills
- Assessment techniques
- Case planning
- Crisis intervention
- Documentation management
- Conflict resolution
- Time management
- Report writing
- Decision-making
- Case documentation
- Multitasking and organization
- Empathy and compassion
- Relationship building
- Data entry and analysis
- Email and telephone etiquette
- Ethical judgment
- Stress management
- Documentation and reporting
Languages
English
Professional
Certification
- Adult First Aid/CPR/AED certification
Timeline
Case Manager
Dreams For Change
02.2024 - 02.2026
Brand Ambassador
Advantage Solutions
08.2021 - 09.2023
Brand Ambassador
Magnified Marketing
08.2020 - 06.2021
Will C . Crawford Senior Highschool