Rayanna James
Brampton,ON
Summary
Diligent psychology student with a strong commitment to excellence, currently serving as an assistant in the finance sector, specializing in real estate, mortgages, and life insurance. Possessing versatile experience across multiple fields, bringing a unique blend of analytical prowess and strategic insight to all work atmospheres. Committed to delivering exceptional results and contributing effectively to the success of teammates and organizations.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
The Mortgage Centre (Brokers Team)
2023.04 - Current
- Managed administrative tasks in a dynamic finance company specializing in real estate, mortgages, life insurance, and other financial services.
- Proficiently utilized CRM platforms like kvCORE to streamline client management, ensuring efficient communication and follow-up.
- Leveraged extensive knowledge of databases, including MLS, to support real estate and mortgage operations, facilitating smooth transactions and client satisfaction.
- Assisted clients with real estate and mortgage applications, providing attentive support throughout the process to ensure clarity and accuracy.
- Orchestrated advertising and email marketing campaigns for property listings, strategically targeting qualified buyers and maximizing visibility.
- Demonstrated proficiency in Microsoft Excel, creating and maintaining spreadsheets for meticulous record-keeping and insightful reporting, contributing to informed decision-making processes.
Customer Solutions Representative
Staples
2022.03 - 2023.09
- Leveraged expertise in paper types and graphic design principles to assist clients in selecting appropriate materials and optimizing design layouts for business and personal documents.
- Prioritized workload effectively to maximize output and meet customer deadlines in a fast-paced environment, demonstrating strong time management and organizational skills.
- Read and interpreted detailed work orders to determine machine set-up requirements, ensuring accurate execution of printing and finishing processes.
- Provided personalized guidance and support to clients in customizing the design and layout of documents, offering creative solutions to enhance visual appeal and effectiveness.
- Fostered positive relationships with customers through attentive service and proactive communication, contributing to customer satisfaction and loyalty, and driving business growth.
Sales Associate
Bath and Body Works
2021.10 - 2022.02
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Ride Attendant
Canada's Wonderland
2021.06 - 2021.10
- Enhanced customer satisfaction by ensuring the safety and proper functioning of all ride equipment.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Assisted in the training of new team members to ensure consistent quality service across all ride attendants.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
Education
Bachelor of Arts - Psychology
Toronto Metropolitan University
Toronto, ON2027
Skills
- CRM
- MLS
- AS/400
- Problem Solving
- Database Entry
- Strategic Business Planning
- Customer Service
- Project Management
Timeline
Administrative Assistant
The Mortgage Centre (Brokers Team)
2023.04 - Current
Customer Solutions Representative
Staples
2022.03 - 2023.09
Sales Associate
Bath and Body Works
2021.10 - 2022.02
Ride Attendant
Canada's Wonderland
2021.06 - 2021.10
Bachelor of Arts - Psychology
Toronto Metropolitan University
Similar Profiles
OWEN LOBOOWEN LOBO
Business Analyst Intern - Part Time at The Mortgage CentreBusiness Analyst Intern - Part Time at The Mortgage Centre
Courtney KlineCourtney Kline
Senior Mortgage Loan Originator at Affinity Mortgage BrokersSenior Mortgage Loan Originator at Affinity Mortgage Brokers
Anil Kumar AroraAnil Kumar Arora
Mortgage Associate at The Mortgage Centre – Saskatoon Mortgage Centre IncMortgage Associate at The Mortgage Centre – Saskatoon Mortgage Centre Inc