Rayanna Houstone
Downtown Toronto
Summary
An enthusiastic, energetic, and determined young individual looking for new challenges, the goal is to gain more experience, and fully utilize skills to contribute to the workforce.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Librarian (Volunteer)
Toronto Public Library
01.2019 - 01.2019
- Guided individuals to the right book sections and shelved books
- Issued new library cards
- Collected late charges
- Oversaw volunteers at the library
- Co-ordinate with staff to lead small groups.
Tutor
Harvey Superheros
01.2021 - 01.2021
- Tutored a total of 15 grade nine students, one-on-one student counseling/instruction/support
- Consulted parents
- Maintain records
- Created curriculum in line with student needs
- Grading the students' assessments and providing feedback about students' performance
- Consulted with parents to answer questions and provide information about the curriculum and student progress.
Merchandiser
Shoppers Drug Mart
01.2021 - 03.2021
- Stocked and kept track of inventory
- Maintained the cleanliness of the store and inventory
- Directed customers to products
- Organized back-store products
- Ensured that items were consumer-focused.
Prep Cook Assistant and Delivery
Every Bite Matters/Hope 360 Kids
01.2022 - 01.2022
- Prepped and prepared meals and snacks for seniors
- Labeled and stocked inventory
- Maintained cleanliness of the workspace according to company standards
- Set up workstation and ingredients
- Ensured that all food was stored properly.
Trail Blazer Leadership
Waterstone Farm
01.2022 - 03.2022
- Coordinated small groups in the organization
- Maintained horse stalls and riding equipment
- Helped secure and managed property
- Prepared horses for races and shows.
Customer Service
FreeGeekToronto
11.2023 - Current
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Added products to the store and updated inventory
- Developed rapport with customers through active listening and tailored assistance
Education
Diploma, Secondary School -
George Harvey Collegiate Institute
Toronto, ON06.2022
Skills
- Can quickly adapt to fast-paced environments
- Excels in both team and independent work environments
- Continually demonstrates a strong work ethic, Commitment, and professionalism
- Able to provide high-quality customer service
- Quick decision-making
- Efficient in organizing and neatness
Certification
- Food Handlers Certificate
- Writing a resume LinkedIn Learning
- Interview preparation LinkedIn Learning
- WHMIS
Timeline
Customer Service
FreeGeekToronto
11.2023 - Current
Prep Cook Assistant and Delivery
Every Bite Matters/Hope 360 Kids
01.2022 - 01.2022
Trail Blazer Leadership
Waterstone Farm
01.2022 - 03.2022
Tutor
Harvey Superheros
01.2021 - 01.2021
Merchandiser
Shoppers Drug Mart
01.2021 - 03.2021
Assistant Librarian (Volunteer)
Toronto Public Library
01.2019 - 01.2019
Diploma, Secondary School -
George Harvey Collegiate Institute
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