Rayann Hearns
Port Alberni,BC
Summary
Dynamic Cannabis Consultant at BCLDB with 6 years' experience with a proven track record of enhancing sales by 36% through exceptional client rapport and effective issue resolution. Passionate about including all ideas and creating respectful environments for everyone. Skilled in team leadership and organizational development, I foster positive, divers workplace environments while ensuring operational excellence and financial accuracy. Passionate about driving results through positive employee management and community engagement.
Overview
8
8
years of professional experience
Work History
Cannabis Consultant
BCLDB
08.2019 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and maintaining balanced accounts.
- Enhanced sales by average of 36% daily during the last quarter by facilitating meaningful customer interactions that serve the customer basis for a positive return rate.
- Trained proficiently in all Manager on Duty protocols and procedures ie; Payroll, Financial Management, and Scheduling.
- Contributed to fostering a positive union presence in the workplace by becoming active as a Shop Steward, and as a Picket Captain during job action.
Supervisor
A&W
12.2018 - 08.2019
- Supervised daily operations to ensure staff adherence to safety and quality standards.
- Trained and mentored team members to enhance productivity and skill development.
- Coordinated schedules for optimal staff allocation and best performance outcomes.
- Conducted community involvement with A&W through monumental events such as 'Burgers to Beat MS' and locally a Community Christmas Silent Auction.
Promotions Assistant/ Summer Cruiser
Island Radio
04.2018 - 10.2018
- Managed social media accounts, increasing follower engagement through targeted content to a variety of audiences.
- Evaluated proposals to various business' locally for promotional agreements involving contesting and on-air promotions.
- Organized and attended community events to promote and engage face-to-face with listeners and customers.
- Collaborated with marketing team to develop effective promotional strategies and campaigns.
Education
No Degree - Bachelor of Music - Jazz Studies
Vancouver Island University
Nanaimo, BCSkills
- Team leadership & development
- Project leadership
- Client relationships
- Issue resolution
- Staff management
- Organizational development
- Client rapport
Accomplishments
- Step-Up Course April 2024
- Steward Fundamentals 2025
- Acclaimed Member at Large - Young Worker on Local Executive 2025
- Voted Young Worker to Area 02 Cross Component Committee 2025
- Organizing Fundamentals 2025
Timeline
Cannabis Consultant
BCLDB
08.2019 - Current
Supervisor
A&W
12.2018 - 08.2019
Promotions Assistant/ Summer Cruiser
Island Radio
04.2018 - 10.2018
No Degree - Bachelor of Music - Jazz Studies
Vancouver Island University