Rayane Aquino Amorim
London,ON
Summary
Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening to ensure accurate and timely resolution of customer inquiries and concerns. Excels in managing multiple tasks and inquiries within deadlines, prioritizing customer satisfaction and maintaining high-quality service standards. Upholds a compassionate and empathetic approach when assisting customers, fostering positive relationships and promoting trust and loyalty. Adaptable to changing industry dynamics, technology advancements, and regulatory updates to provide up-to-date information and solutions.
Overview
11
11
years of professional experience
Work History
Customer Service
Encore Auctions
02.2023 - Current
- Assist customers by providing information and resolving complaints
- Provide customers with positive experiences, ensuring that required needs were met
- Review documents, printed invoices, checked payments conferences and filled out forms on Excel platform
Customer Service
Forrat’s Chocolatier
04.2023 - 06.2023
- Greeted customers
- Performed excellent customer service through proper communication
- Featured information or any changes to regular menu
- Took orders, delivered food and drinks
- Received payments and post receipts to cash register
- Scheduled reservations by phone or in person
Clinic Administrator and Dentist
Rg Ortofacial, Natal/RN
06.2017 - 12.2021
- Scheduled routine appointments, follow-ups for patient visits, and procedures, ensuring efficient use of dental professionals’ time and avoiding long wait times for patients
- Managed patient records with up-to-date information
- Selected, hired, and trained dental staff, dental assistants and administrative personnel
- Ensured adequate supply of dental equipment, instrument, and materials
- Overseed financial aspects such as billing, insurance claims process, accounts payable and receivable, budgeting, and financial report
- Worked with accountant as needed
- Ensured dental practice complies with law, regulations, and professional standards
- Ensured that all licenses’ requirements and protocols were up to date
- Performed dental procedures on patients
- Encouraged patients to maintain their oral hygiene by giving detailed instructions
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients
- Coordinated patient care services with staff, physicians, patients and other practice departments
Dentist
Public Sector - City Halls
04.2012 - 02.2018
- Performed general dentistry procedures
- Diagnosed and treated oral pathology
- Offered patients advice and materials necessary to maintain good dental health
- Organized seminars and lectures, together with doctors and nurses, to promote health education for population
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Reviewed patient health history and performed checkups to assess current issues.
- Administered care in emergency situations to treat tooth injuries.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Education
Post-Degree Certificate - Health Care Administration And Management
Fanshawe College
London, ONBachelor’s Degree - Dentistry
Universidade de Fortaleza
Skills
- Verbal and Written Communication
- Excellent Organizational and Time Management
- Customer Relationship Management
- Computer Proficiency
- Microsoft Office
- Excellent Problem-Solving Skills
- Interpersonal Skills
- Solid Work Ethic
Timeline
Customer Service
Forrat’s Chocolatier
04.2023 - 06.2023
Customer Service
Encore Auctions
02.2023 - Current
Clinic Administrator and Dentist
Rg Ortofacial, Natal/RN
06.2017 - 12.2021
Dentist
Public Sector - City Halls
04.2012 - 02.2018
Post-Degree Certificate - Health Care Administration And Management
Fanshawe College
Bachelor’s Degree - Dentistry
Universidade de Fortaleza
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