Rayan Othman
Hamilton,Canada
Summary
Skilled Front Desk Receptionist bringing excellent customer relations and administrative abilities. Manages smooth check-in and check-out processes with expertise in procedures and great multitasking abilities. Impresses guests in every interaction with professionalism and enthusiasm for service.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
KMW AUTO.
Hamilton, Canada
09.2024 - Current
- Served as the first point of contact, providing great customer service in a fast-paced environment.
- Scheduled appointments for vehicle repairs and maintenance, ensuring efficient use of shop resources and minimizing customer wait times
- Maintained accurate records of customer information, service history, and payment details using shop management software
- Communicated with mechanics to relay customer concerns and updates
- Provided detailed estimates for services, and explained repair processes to customers.
- Handled cash, credit card transactions, and invoicing with precision
- Built relationships with customers to encourage repeat business
- Explained policies and procedures to visitors.
- Handled incoming and outgoing mail and packages.
Cashier Team Leader
Treasure Hunt
Waterdown, Ontario
04.2020 - 09.2021
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Waitress
Samir Kabab House
Hamilton, ON
06.2016 - 04.2020
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences.
- Wrote patrons' food orders on order slips, memorized orders, or entered orders into computers for transmittal to kitchen staff.
- Observed safety and sanitation requirements for food preparation and handling.
- Trained new servers and bussers in company values, culture, and policies.
- Received guest complaints and responded in line with company policy.
- Promoted great customer service by remaining attentive to guest needs.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation
- Stocked service areas with supplies during slow periods.
Volunteer
Neighbour to neighbour
Hamilton, ON
06.2016 - 03.2019
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Education
College Degree - Medical Administrator
Cdi College
Mississauga, ON07-2022
High School Diploma -
St.Charles School
Hamilton, ON06-2018
Skills
- Answer telephone calls
- Problem-solving
- Analytical thinking
- Customer service
- Leadership
- Flexibility
- Creativity
- Responsibility
- Self-motivation
- Task prioritization
- Scheduling
- Time Management
- Communication
- Positivity
- Decision making
- Adaptability
- Organization
Timeline
Front Desk Receptionist
KMW AUTO.
09.2024 - Current
Cashier Team Leader
Treasure Hunt
04.2020 - 09.2021
Waitress
Samir Kabab House
06.2016 - 04.2020
Volunteer
Neighbour to neighbour
06.2016 - 03.2019
College Degree - Medical Administrator
Cdi College
High School Diploma -
St.Charles School