Rayan Mohsen
Laval,Québec
Summary
Highly motivated professional with excellent time management skills and attention to detail. Experienced in various lab work in a GLP environment, customer service with many years' experience in customer interaction, store management, and large team coordination.
Overview
7
7
years of professional experience
Work History
Associate Scientist Ligand Binding Department
IQVIA
Laval
01.2024 - Current
- performing Clinical test ,
- Analyzed results using analytical software and created reports.
- Vaccines researche
- Assisted scientists by collecting and organizing laboratory data.
- Collaborated with researchers and scientists to design and execute experiments
- Participated in lab meetings and project presentations.
- Documented changes during experiments, noting unexpected issues arising during research activities.
- Recorded and analyzed data to produce reports of results.
Lab Analyst
Charles river laboratory
04.2023 - 01.2024
- Performing Elisa, TTR formed, working in radioactive lab and performing all kind of assay using the radioactive tracer, making solutions, aliquoting, calibrating pipettes using Artel, calibrating ph meter, and balances, have a good understanding in sop's .
Assistant Manager
Gap Construction
Montreal
06.2019 - 02.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
makeup artist
Mac cosmetics
01.2018 - 06.2019
- Customer service, private makeup course
Education
Bachelor's degree - Biology
Concordia university
01.2020
Skills
- Microsoft Office Tools (Word, Excel, etc)
- Team player
- Organized
- Excellent time management skills
- Spss
- Assay development
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Associate Scientist Ligand Binding Department
IQVIA
01.2024 - Current
Lab Analyst
Charles river laboratory
04.2023 - 01.2024
Assistant Manager
Gap Construction
06.2019 - 02.2023
makeup artist
Mac cosmetics
01.2018 - 06.2019
Bachelor's degree - Biology
Concordia university