Rayan Inamahoro
Undergraduate Student
Ottawa,ON
Summary
Enthusiastic and organized professional with a diverse background in customer service and strong communication skills. Experience includes years of academic research in an applied linguistic program, honing written and spoken communication abilities. A patient and efficient individual who thrives in fast-paced environments and adept at quickly learning new technologies. Demonstrates flexibility to adapt to changing circumstances and excels under pressure with meticulous attention to detail.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Animator
Garderie Le Carrefour d’Ottawa
Ottawa, Ontario
02.2020 - Current
- Managed group dynamics effectively, fostering a positive atmosphere conducive to learning and growth.
- Facilitated conflict resolution among children, promoting effective communication and problem-solving skills.
Post Office Clerk
Shopper’s Drugmart
Ottawa, Ontario
08.2019 - 02.2020
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Implemented new procedures to address potential security risks, safeguarding both postal workers and customers alike from harm or loss due to theft or fraud attempts.
- Contributed to a positive work environment with proactive teamwork and open communication channels.
Customer Service Sales Associate
Air Canada
Ottawa, Ontario
10.2017 - 08.2019
- Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
Education
Bachelor of Arts - Applied Linguistics and Discourse Studies
Carleton University
Ottawa, ON 05.2020 - 05.2025
High School Diploma -
École Secondaire Publique De La Salle
Ottawa, ON 08.2008 - 06.2011
Skills
Customer relations
Reception/Meet & Greet
Transcription/Captioning
Multitasking
Time management abilities
Effective communication
Analytical skills
Teamwork and collaboration
Professional communication
Timeline
Bachelor of Arts - Applied Linguistics and Discourse Studies
Carleton University
05.2020 - 05.2025
Animator
Garderie Le Carrefour d’Ottawa
02.2020 - Current
Post Office Clerk
Shopper’s Drugmart
08.2019 - 02.2020
Customer Service Sales Associate
Air Canada
10.2017 - 08.2019
High School Diploma -
École Secondaire Publique De La Salle
08.2008 - 06.2011
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