Raya Najeeb
Milton,ON
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Experienced professional with background in dental practice management. Offers expertise in sterilization procedures, infection control and oral health care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Smile Centre Dental
Burlington, ON
06.2021 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Scheduled and confirmed patient appointments.
- Strengthened communication skills through regular interactions with others.
Dental Assistant
Palladium Dental
Burlington, ON
11.2017 - 04.2021
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Scheduled and confirmed patient appointments.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Customer Service Cashier
Tim Hortons
Mississauga, ON
10.2014 - 11.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Met customer service goals and exceeded customer expectations.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Enhanced store security by identifying and reporting suspicious activities.
- Enhanced customer experience by providing prompt and accurate transactions.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service
Acacia Fine Foods
Mississauga, ON
10.2013 - 09.2014
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Increased efficiency and team productivity by promoting operational best practices.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
Education
Diploma - Intra Oral Dental Assistant Level II
Medix College
Brampton, ON11.2017
Skills
- Team Collaboration
- Medical Records Management
- Patient Intake Procedures
- Restorative Procedures
- Patient Data Gathering
- Taking X-Rays
- Dental Impressions
- Four-Handed Procedures
- Microsoft Office
- Telephone Etiquette
- Appointment Scheduling
- Event Planning
- Email correspondence
- Customer Service
- File and Record Keeping
- Time management
- Document filing
- Adaptability
- Clear communication skill
- Ability to use positive language
- Organization skills
- Building customer royality
- attention to details
- Microsoft office skills
- Knowledgeable in Software
Timeline
Dental Assistant
Smile Centre Dental
06.2021 - Current
Dental Assistant
Palladium Dental
11.2017 - 04.2021
Customer Service Cashier
Tim Hortons
10.2014 - 11.2019
Customer Service
Acacia Fine Foods
10.2013 - 09.2014
Diploma - Intra Oral Dental Assistant Level II
Medix College