Raya Abu El-Haija
Surrey,Canada
Summary
Highly motivated and adaptable professional seeking entry-level opportunities in HR or administrative roles within the Canadian labor market. With previous experience in Jordan, I am eager to transition into a new environment where I can leverage my existing skills and knowledge while also learning from Canadian companies to enrich my expertise. I am committed to contributing effectively to the success of my future employer while continuously developing myself professionally
Overview
8
8
years of professional experience
Work History
Human Resources Associate
United Nations Relief and Works Agency (UNRWA)
08.2023 - 11.2023
- Reviewed and analyzed HR data on the HR Information System, identifying discrepancies and supporting system improvements
- Developed and maintained databases, prepared statistical reports, and monitor records for accuracy
- Respond to written and verbal inquiries from a variety of internal a sources for the purpose of resolving problems, providing information and or referring to appropriate personnel in addition to preparing a variety of reports and related documentation for the purpose of providing documentation and information to others.
Senior Human Resources Officer
Al-Manaseer Group
03.2017 - 08.2021
- Supervised HR department staff, providing guidance on policies and procedures, and resolving non-routine issues
- Controlled HR operations, auditing monthly personnel actions, ensuring accuracy and compliance
- Advised management on HR priorities, implementing policies to prevent legal issues
- Managed salary changes, promotions, and bonuses for 400+ employees, coordinating with finance for payment processing
- Led recruitment efforts, conducting interviews and exit interviews, and updating job descriptions
- Resolved complex employee issues, fostering dialogue and support
- Improved retention rates by conducting thorough analysis of voluntary turnover reasons and collaborating closely with the HR manager to implement targeted strategies addressing identified issues.
Company
08.2015 - 02.2017
- Coordinated new hire paperwork and maintained personnel records to ensure compliance
- Managed employee attendance tracking and prepared overtime sheets
- Handled final settlements for departing employees
- Assisted with payroll processing using Mena-payroll software.
Education
Post Baccalaureate Diploma - Human Resource Management
Kwantlen Polytechnic University
08.2025
Master of Arts - Psychological Education
University of Jordan
Jordan08.2014
Skills
- HR analysis
- HR software proficiency
- Communication skills
- Recruitment
- New Hire Onboarding
- HR polices and Procedures
- Personnel Management
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Human Resources Associate
United Nations Relief and Works Agency (UNRWA)
08.2023 - 11.2023
Senior Human Resources Officer
Al-Manaseer Group
03.2017 - 08.2021
Company
08.2015 - 02.2017
Post Baccalaureate Diploma - Human Resource Management
Kwantlen Polytechnic University
Master of Arts - Psychological Education
University of Jordan
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