Ray Syeda
Toronto
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Brand sales representative
Alo Yoga
Bloor Street West
08.2022 - 06.2023
- First method of contact for clientele and aided in product education and location
- Answering questions about products, services, and merchandise
- Organizing shelves and ensuring customer satisfaction
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Work alongside team members to achieve sales goals and maintain store productivity.
- Process sales transactions, handle cash, and assist with returns/exchanges efficiently and accurately.
- Generated leads through targeted prospecting efforts, resulting in a higher conversion rate.
- Maintained accurate records of client interactions, transactions, and market trends for data-driven decision making.
Manager/Barista
Hollywood Gelato
Toronto, ON / Sicily, Italy
01.2019 - 06.2024
- Coordinating daily restaurant management operations
- Delivering superior food and beverage service and maximizing customer satisfaction
- Responding efficiently and accurately to restaurant customer complaints
- Organize and supervise shifts
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
Server/Bartender
Hardy John's
03.2024 - 04.2025
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Brand Representative
Abercrombie & Fitch
04.2019 - 06.2021
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Conducted regular audits of in-store displays, ensuring brand guidelines were consistently adhered to.
- Provided training for new hires, sharing best practices and fostering a culture of continuous improvement within the team.
- Streamlined processes for managing customer inquiries allowing more efficient use of time spent on each interaction.
- Established clear communication channels between Brand Representative Team members which enhanced teamwork leading to better customer interactions.
Education
Bachelor of Science - Health Sciences
Ontario Tech University
04.2023
High School Diploma - undefined
Marc Garneau Collegiate Institute
06.2017
Skills
- Bartending
- Barista
- Hostess
- Microsoft word, excel, office
- Smart Serve Certification
- Food Handlers Certification
- Athletic skills in various sports
- Food and Beverage Management
- Managing Laborers
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Managing Defaults
- Managing Files and Records
- Strong work ethic
- Exceptional customer service
- Guest engagement
Timeline
Server/Bartender
Hardy John's
03.2024 - 04.2025
Brand sales representative
Alo Yoga
08.2022 - 06.2023
Brand Representative
Abercrombie & Fitch
04.2019 - 06.2021
Manager/Barista
Hollywood Gelato
01.2019 - 06.2024
High School Diploma - undefined
Marc Garneau Collegiate Institute
Bachelor of Science - Health Sciences
Ontario Tech University