Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

RAY RANDELL

Port Rexton,NL

Summary

Dynamic operations leader with a proven track record at AMJ INC, excelling in strategic planning and customer service. Enhanced operational efficiency through process improvements and effective workforce planning, achieving high customer satisfaction. Skilled in logistics and decision-making, fostering strong relationships with stakeholders to drive sustainable growth.


Many years of customer service awards and recognized for exceptional service in the moving industry.

Overview

32
32
years of professional experience

Work History

Director of Operations

AMJ INC
05.2022 - Current
  • Oversaw and part of daily operations of our load planning department, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Achieved customer satisfaction excellence through proactive issue resolution strategies and superior relationship management skills.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with other Atlas Agents and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Work with salespeople to generate more business.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Owner/Operator Truck Driver

RAWLINSON MOVING
05.2016 - 10.2021
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
  • Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

Contract Household Packer

AMJ
03.2010 - 05.2016
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
  • Adapted to various packing requirements for different products, maintaining high versatility.
  • Managed workload effectively under pressure during peak periods.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.


Owner/Operator Truck Driver

ARMSTRONG MOVING
07.2008 - 10.2009
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
  • Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

Owner/Operator Truck Driver

AMJ
06.1993 - 07.2009
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.

Education

High School Diploma -

Bishop White
Port Rexton, NL
06-1988

Skills

  • Operational efficiency
  • Operations oversight
  • Customer service
  • Strategic planning and execution
  • Process improvement
  • Quality assurance
  • Workforce planning
  • Schedule oversight
  • Logistics
  • Decision-making

Accomplishments

Allied Van Lines

- Master Mover Award


AMJ

-10 van operator awards


Atlas Van Lines

- multiple TERI awards

- multiple safe driving awards


Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Food Tourism
  • Road Trips
  • Watching Movies and TV Shows
  • DIY and Home Improvement
  • Personal Development and Self-Improvement
  • Blockchain Technology and Cryptocurrency
  • Music

Timeline

Director of Operations

AMJ INC
05.2022 - Current

Owner/Operator Truck Driver

RAWLINSON MOVING
05.2016 - 10.2021

Contract Household Packer

AMJ
03.2010 - 05.2016

Owner/Operator Truck Driver

ARMSTRONG MOVING
07.2008 - 10.2009

Owner/Operator Truck Driver

AMJ
06.1993 - 07.2009

High School Diploma -

Bishop White

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RAY RANDELL