Ray Mitton

expeditor to usa

• Delivered goods and products to customer on time and in excellent condition.
• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.

owner operator all aspects

• Managed financial aspects of the business, including budgeting, payroll processing, and tax compliance.
• Ensured top-notch customer service through regular staff coaching sessions and performance evaluations.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.

• Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
• Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
• Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
• Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
• Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
• Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
• Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Negotiated high-value contracts with clients, securing profitable partnerships for the company.
• Established and implemented business procedures and process improvements.
• Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
• Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.