Summary
Overview
Work History
Education
Skills
Timeline
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Dimple Mehta

Summary

Accomplished Flight Attendant offering over 18 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

18
18
years of professional experience

Work History

Senior Cabin Crew Member

Air India
07.2011 - Current
  • Resolved passenger conflicts and medical emergencies during flights.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Cabin Crew Member

Air Sahara / Jet Lite
04.2005 - 06.2011
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Cleaned and serviced aircraft cabin, galleys and lavatories.
  • Checked personnel for proper uniforms and safety equipment.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Education

MBA - Marketing

Sikkim Manipal University
India
05.2011

Bachelor of Arts -

Jesus & Mary College, Delhi University
New Delhi
04.2005

Skills

  • Aircraft Safety Checks
  • Safety Regulation Compliance
  • Safety Demonstrations
  • Aircraft Greeting
  • Passenger Monitoring
  • Emergency Situations Management
  • Pre-Flight Check
  • Crew Development
  • Safety Procedures
  • Interpersonal Skills
  • Company Policy Adherence

Timeline

Senior Cabin Crew Member

Air India
07.2011 - Current

Cabin Crew Member

Air Sahara / Jet Lite
04.2005 - 06.2011

MBA - Marketing

Sikkim Manipal University

Bachelor of Arts -

Jesus & Mary College, Delhi University

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Dimple Mehta