Ray Jillan
Burnaby,Canada
Summary
Strategic Senior Salesforce Administrator with 20+ years of leadership experience in the insurance sector, specializing in Salesforce innovation, business transformation, and enterprise-level process optimization. Proven ability to drive strategic initiatives, optimize application user experiences, and lead cross-functional teams. Skilled in Agile/Scrum methodologies, backlog management, and application roadmapping. Passionate about delivering technology solutions that align with business goals and drive continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Salesforce Administrator
Economical Insurance
11.2018 - Current
- Spearheaded Salesforce administration across multiple national business units, delivering over 50+ automation and feature enhancements aligned with strategic initiatives.
- Led Agile/Scrum ceremonies, managed Salesforce product backlog, and prioritized user stories based on business value.
- Implemented CI/CD pipeline using Gearset, reducing deployment errors by 30% and accelerating release cycles.
- Partnered with IT and executive stakeholders to optimize user experience and ensure application scalability.
- Mentored and trained junior Salesforce administrators, contributing to knowledge sharing and team development.
Senior Business Analyst & Salesforce Administrator
Economical Insurance
02.2015 - 11.2018
- Analyzed complex business processes and transformed requirements into actionable Salesforce solutions.
- Led cross-functional collaboration with business teams to align Salesforce enhancements with organizational goals.
- Created reports, dashboards, and KPIs for leadership visibility, improving data-driven decision-making.
- Developed and maintained Salesforce automation tools, improving efficiency and reducing manual processes.
Education
Financial Management -
British Columbia Institute of Technology
01.2004
ADM 201 Certificate - undefined
Salesforce University
01.2015
XML for Developers - undefined
British Columbia Institute of Technology
01.2012
Chartered Insurance Professional (CIP) - Insurance
The Insurance Institute of Canada
01.2008
Database Designing - undefined
British Columbia Institute of Technology
01.2007
E-Commerce for Developers - undefined
Informatics College
01.2001
Skills
- Salesforce Lightning Administration
- Agile/Scrum Product Ownership
- Data Migration and Security Management
- Application Roadmapping and Strategy
- User Experience Optimization
- Cross-Functional Team Collaboration
- Business Process Optimization
- Stakeholder Engagement
- Salesforce Integrations (Sales Cloud, Service Cloud, Marketing Cloud)
- Reporting, Dashboards, and Analytics (Lightning Reports, Einstein Analytics)
Certification
- Salesforce Certified Data Architect
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Administrator
- Salesforce Certified Marketing Cloud Administrator
- Salesforce Certified AI Associate
Awards Recognition
BEYOND Award Recipient, 2005 & 2008, Economical Insurance's highest employee recognition for 'Behavior and Excellence You Openly and Naturally Demonstrate.' Honored at national executive events for outstanding organizational contributions.
Timeline
Senior Salesforce Administrator
Economical Insurance
11.2018 - Current
Senior Business Analyst & Salesforce Administrator
Economical Insurance
02.2015 - 11.2018
ADM 201 Certificate - undefined
Salesforce University
XML for Developers - undefined
British Columbia Institute of Technology
Chartered Insurance Professional (CIP) - Insurance
The Insurance Institute of Canada
Database Designing - undefined
British Columbia Institute of Technology
E-Commerce for Developers - undefined
Informatics College
Financial Management -
British Columbia Institute of Technology
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