RAY IKPEKA
St. John's,NL
Summary
Accomplished Human Resources Administrator with 3 years of experience in benefits administration, employee relations and corporate policy development. Well-versed in creating reports, managing talent and driving recruitment of top-notch employees.
Overview
7
7
years of professional experience
Work History
HR Administrator
Signature Group, NG
04.2023 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Coordinated technical training and personal development classes for staff members.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Administered employee benefits programs and assisted with open enrollment.
- Created and delivered HR training sessions to staff, managers and executives.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Shift Manager
Pizza-Express
07.2022 - 01.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Managed staff hiring, training and supervision.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Implemented policies and standard operating procedures for continuous improvement.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Coordinated merchandising, promoted new products and increased brand awareness.
Senior Healthcare Assistant
Ucare Health service LTD
09.2021 - 01.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Communicated effectively with patients and families to provide information about care and treatment.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
- Observed patient skin conditions and reported findings to registered nurse.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Aided patients with walking and limb exercises to improve strength and balance.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Collected biological samples for testing and lab work, in alignment with health and safety protocols.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
HR Manager
Infin-Neat Industrial Cleaning
04.2019 - 06.2021
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Supervised and mentored direct reports and developed talented HR teams.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Liaised between multiple business divisions to improve communications.
SYSTEM ANALYST
OYLEX, NG
12.2016 - 02.2019
- Maintaining and upgrading existing systems as required
- Provided client support on system operation and troubleshooting.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Troubleshooting technical issues
- Risk mitigation planning
- Improved systems with addition of new features and infrastructure.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced interfaces to promote better functionality for users.
- Organized system operating procedures to strengthen controls.
Education
Master of Arts - Human Resources Management
Teesside University
United Kingdom06.2023
Bachelor of Science - Business Management & Entrepreneurship Studies
Open University of Nigeria
Nigeria 09.2020
Diploma - System Engineering and IT specialist
Spring Computer Institute
Nigeria09.2013
Skills
- Proficient in MS Excel/ MS word
- Payroll Administration
- Policy and Procedure Development
- Personnel File Management
- Employee Relations
- Employee Onboarding
- Performance Management
- Policy Management
- Document Management
- Benefits Administration
- Business Development
- IT Management
- Risk Management
- Teamwork
- Communication skills
Affiliations
- Society of Human Resource Management
- CIPD Chartered Institute of Personnel and Development {Membership No. 8448034}
Languages
English
Full Professional
French
Limited Working
Timeline
HR Administrator
Signature Group, NG
04.2023 - Current
Shift Manager
Pizza-Express
07.2022 - 01.2023
Senior Healthcare Assistant
Ucare Health service LTD
09.2021 - 01.2023
HR Manager
Infin-Neat Industrial Cleaning
04.2019 - 06.2021
SYSTEM ANALYST
OYLEX, NG
12.2016 - 02.2019
Master of Arts - Human Resources Management
Teesside University
Bachelor of Science - Business Management & Entrepreneurship Studies
Open University of Nigeria
Diploma - System Engineering and IT specialist
Spring Computer Institute
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