Overview
Work History
Education
Skills
Languages
Volunteer And Leadership
References
Hobbies and Interests
Timeline
CustomerServiceRepresentative
Ray Hodari

Ray Hodari

Edmonton,Alberta

Overview

8
8
years of professional experience

Work History

Inbound Call Center Representative

SP Data
04.2023 - 02.2024
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Provided timely feedback to management regarding customer inquiries and issues.
  • Prioritized customer service requests in order of urgency to promptly resolve critical issues.
  • Promptly responded to inquiries and requests from prospective customers.

Customer Service Representative

Ruker Inc
Edmonton, AB
06.2019 - 06.2022
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Warehouse Assistant

Rl3L Warehouse
Edmonton, AB
03.2016 - 06.2019
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
  • Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.

Education

Bachelor Of Commerce - Major in Marketing, Minor in Economics

Maccwan University
Edmonton, AB
11.2021

High School -

Archbishop O'Leary High School
Edmonton, AB
01.2014

Skills

  • Hardworking, friendly and energetic
  • Customer oriented
  • Excellent communication skills in both English and French
  • Ability to maintain a good relationship with coworkers
  • Professional phone etiquette
  • Flexible

Languages

English
Native or Bilingual
French
Native or Bilingual

Volunteer And Leadership

  • Managed a soccer team for kids aged 6-11 years in my community
  • Captained my basketball team for 3 years
  • Heritage festival and K-days

References

References Available upon request

Hobbies and Interests

  • Works well under pressure
  • Sales online and in person
  • Door to door sales and marketing
  • On Phone representative client
  • Stock up new merchandise to their proper locations
  • Loading and unloading merchandise
  • Prepared and calculated orders for customers
  • Northlands/Coliscum Arena 2016
  • Help customers with anything they need
  • Take seniors and people with disabilities to the assigned sections
  • Scan tickets at the door for concerts or sporting events

Timeline

Inbound Call Center Representative

SP Data
04.2023 - 02.2024

Customer Service Representative

Ruker Inc
06.2019 - 06.2022

Warehouse Assistant

Rl3L Warehouse
03.2016 - 06.2019

Bachelor Of Commerce - Major in Marketing, Minor in Economics

Maccwan University

High School -

Archbishop O'Leary High School
Ray Hodari