Ray Hodari
Edmonton,Alberta
Overview
8
8
years of professional experience
Work History
Inbound Call Center Representative
SP Data
04.2023 - 02.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Provided timely feedback to management regarding customer inquiries and issues.
- Prioritized customer service requests in order of urgency to promptly resolve critical issues.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Ruker Inc
Edmonton, AB
06.2019 - 06.2022
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Warehouse Assistant
Rl3L Warehouse
Edmonton, AB
03.2016 - 06.2019
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Education
Bachelor Of Commerce - Major in Marketing, Minor in Economics
Maccwan University
Edmonton, AB11.2021
High School -
Archbishop O'Leary High School
Edmonton, AB01.2014
Skills
- Hardworking, friendly and energetic
- Customer oriented
- Excellent communication skills in both English and French
- Ability to maintain a good relationship with coworkers
- Professional phone etiquette
- Flexible
Languages
English
Native or Bilingual
French
Native or Bilingual
Volunteer And Leadership
- Managed a soccer team for kids aged 6-11 years in my community
- Captained my basketball team for 3 years
- Heritage festival and K-days
References
References Available upon request
Hobbies and Interests
- Works well under pressure
- Sales online and in person
- Door to door sales and marketing
- On Phone representative client
- Stock up new merchandise to their proper locations
- Loading and unloading merchandise
- Prepared and calculated orders for customers
- Northlands/Coliscum Arena 2016
- Help customers with anything they need
- Take seniors and people with disabilities to the assigned sections
- Scan tickets at the door for concerts or sporting events
Timeline
Inbound Call Center Representative
SP Data
04.2023 - 02.2024
Customer Service Representative
Ruker Inc
06.2019 - 06.2022
Warehouse Assistant
Rl3L Warehouse
03.2016 - 06.2019
Bachelor Of Commerce - Major in Marketing, Minor in Economics
Maccwan University
High School -
Archbishop O'Leary High School