Ray Cheng
Chino Hills,CA
Summary
Dynamic and results-driven loan processing professional with a proven track record of delivering exceptional customer service while adhering to banking standards. Recognized for strong communication and decision-making abilities, complemented by keen attention to detail and a proactive approach to challenges. Skilled in managing high-volume loan documentation in fast-paced environments, consistently achieving production, approval, and customer satisfaction targets. Expertise includes thorough review and validation of applicants' personal, employment, and financial histories, demonstrating a commitment to excellence and reliability in teamwork and problem-solving.
Overview
20
20
years of professional experience
Work History
Mortgage Loan Processor
Mr. Cooper
06.2024 - 01.2026
- Review and request all necessary documentation for the loan.
- Familiar with Fannie and Freddie guidelines.
- Work with Loan Officers and Underwriters to close transaction as quick as possible.
- Order property appraisal, inspection and property profile.
- Obtain and order proof of insurance from insurance agent
- Work with title company on title issues such as judgement and deed changes.
- Experience in software Encompass.
- Send final CD and review with borrower to ensure smooth closing.
- Send document for e-signature such as Letter of Explanation, pest inspection report, flood certificate.
- Experience in the reviewing income documentation and other financial statements.
- Perform daily duties under minimal supervision.
Tesla Advisor II
Tesla
11.2023 - 05.2024
- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
- Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
- Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual Sales and KPI targets
- Provide the highest level of customer service throughout the full sales and delivery cycle
- Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level
- Execute customer documents on delivery day
- Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
- Perform additional responsibilities as assigned to meet business needs
Mortgage Loan Processor
Mr. Cooper
06.2020 - 07.2022
- Review and request all necessary documentation for the loan.
- Familiar with Fannie and Freddie guidelines.
- Work with Loan Officers and Underwriters to close transaction as quick as possible.
- Order property appraisal, inspection and property profile.
- Obtain and order proof of insurance from insurance agent
- Work with title company on title issues such as judgement and deed changes.
- Experience in software Encompass.
- Send final CD and review with borrower to ensure smooth closing.
- Send document for e-signature such as Letter of Explanation, pest inspection report, flood certificate.
- Experience in the reviewing income documentation and other financial statements.
- Perform daily duties under minimal supervision.
Internet Manager
LONGO TOYOTA
04.2013 - 08.2018
- Maintain knowledge of incoming inventory, features, accessories, etc., and how they benefit the customer.
- Prospect daily for potential customers; maintain consistent rapport with previously sold customers.
- Familiarity with automotive financing and leasing.
- Provide sales management information by completion of reports.
- High energy, excellent communication & organizational skills.
- Self motivation, Strong work ethic and Honesty and Integrity.
Internet Manager
NELSON HONDA
09.2005 - 01.2013
- Maintain knowledge of incoming inventory, features, accessories, etc., and how they benefit the customer.
- Prospect daily for potential customers; maintain consistent rapport with previously sold customers.
- Familiarity with automotive financing and leasing.
- Provide sales management information by completion of reports.
- High energy, excellent communication & organizational skills.
- Self motivation, Strong work ethic and Honesty and Integrity.
Education
High School Diploma -
Rowland High School
Rowland Heights, CA01-2002
Timeline
Mortgage Loan Processor
Mr. Cooper
06.2024 - 01.2026
Tesla Advisor II
Tesla
11.2023 - 05.2024
Mortgage Loan Processor
Mr. Cooper
06.2020 - 07.2022
Internet Manager
LONGO TOYOTA
04.2013 - 08.2018
Internet Manager
NELSON HONDA
09.2005 - 01.2013
High School Diploma -
Rowland High School