Ray Alvarez
Duarte
Summary
Dynamic automotive technician with extensive experience at Firestone Complete Auto, skilled in advanced diagnostics and customer service. Proven track record of enhancing vehicle performance and safety through precise repairs and inspections. Adept at multitasking and optimizing efficiency, consistently achieving high customer satisfaction while adhering to safety protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Class C Technician
Firestone Complete Auto
04.2024 - Current
- Maintained up-to-date knowledge of automotive technology advancements through continuous learning and professional development opportunities.
- Completed initial pre-delivery inspection and repairs to minimize re-work and delays in production.
- Completed fluid checks, brake and tire repair and frame damage inspections.
- Conducted efficient tire rotations, balancing, and replacement services that maximized vehicle performance and extended tire life.
- Utilized advanced diagnostic tools effectively, pinpointing issues efficiently and reducing overall repair times.
- Examined assigned vehicle to determine need for further safety or repair work.
- Streamlined repair processes by accurately diagnosing issues and determining the most effective solutions.
- Reduced downtime for customers by quickly completing repairs according to manufacturer guidelines and industry standards.
- Delivered exceptional brake system repairs that increased driver safety while prolonging component lifespan.
- Contributed to shop safety by adhering to strict safety protocols and identifying potential hazards before they became problematic.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate repair estimates.
- Managed time effectively while multitasking between various projects, minimizing project lead times without sacrificing quality.
- Improved vehicle performance by conducting thorough inspections and routine maintenance tasks.
- Documented work performed and new recommendations on repair order.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Tire Technician
Jaguar Land Rover
11.2023 - 04.2024
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Maintained and managed tire and hardware inventory with regular stock assessments.
Sales and Service Technician
Les Schwab Tires
10.2021 - 09.2023
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Input customer sales information into POS system to process orders.
- Utilized consultative sales approach to offer products to meet customer needs.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
- Assisted clients with product selection, effectively matching them with suitable options based on their specific requirements.
- Improved customer satisfaction by providing timely and efficient troubleshooting for technical issues.
- Achieved consistent positive feedback from customers through exceptional communication and interpersonal skills.
- Demonstrated expertise in both sales and technical aspects, contributing to a well-rounded skillset that drove results across all areas of responsibility.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Implemented strategic sales techniques for increased conversion rates and repeat business.
- Conducted regular maintenance checks on equipment, ensuring optimal functionality and minimal downtime.
- Resolved customer complaints swiftly and professionally, leading to increased trust in company offerings.
- Increased sales revenue by consistently upselling products and services to customers.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Serviced existing accounts on regular basis to maximize revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Education
High School Diploma -
New Millennium HighSchool
Gardena, CA07.2020
Skills
- Electrical systems
- System diagnostics
- Time management
- Brake systems
- Engine repair
- Troubleshooting skills
- Electrical experience
- Suspension systems
- Steering systems
- Computer diagnostics
- System repairs
Certification
ASE A4 Steering and Suspension Certificate
Languages
Spanish
Professional Working
Timeline
Class C Technician
Firestone Complete Auto
04.2024 - Current
Tire Technician
Jaguar Land Rover
11.2023 - 04.2024
Sales and Service Technician
Les Schwab Tires
10.2021 - 09.2023
High School Diploma -
New Millennium HighSchool
Similar Profiles
Kyle OrtmanKyle Ortman
Automotive Technician at Firestone Complete Auto CareAutomotive Technician at Firestone Complete Auto Care
Jorge A. DomínguezJorge A. Domínguez
Maintenance Mechanic at Firestone Complete Auto CareMaintenance Mechanic at Firestone Complete Auto Care
Juan MelendezJuan Melendez
Service Repair Lead Techinician at Firestone Complete AutoService Repair Lead Techinician at Firestone Complete Auto