Rawda Alkassab

• Trained auditor in completing annual Trans Canada Quality Audits, Trans Canada Safety Audits & internal ISO Audits for 14 locations, assisting in the completion of multiple annual Corporate Audits that assess financial risks/exposure.
• Manage two (2) ISO certified locations, ensuring compliance with policy and procedures involved in the Quality process. Responsible for training & coaching employees on the Quality Program and Principle of Continuous Improvements. Work with ISO locations to maintain a Total Quality Environment.
• Divisional Health & Safety Representative responsible for the coordination of the H&S training program for all employees within the division (47 locations, 350+ employees) ensuring that appropriate training for all employees is provided in a timely manner. Compile quarterly H&S Matrix report and review compliance performance for the division with corrective action and/or improvements communicated with the Divisional Operations Manager and Branches.

Operations:

• Responsible for implementing procedures & processes to improve the efficiency of the order fulfillment process.
• Accountable for the districts P&L, monthly review of the P&L expense levels and ensure corrective action is taken to control/reduce cost to ensure attainment of budget.
• Prepare annual expense budgets for the district in accordance with company guidelines, tender and prepare capital expenditures for leasehold improvements, relocation & equipment.
• Contribute to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
• Create a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
• Improve district operations efficiency by streamlining processes and implementing best practices.
• Oversee facility maintenance, ensuring compliance with safety regulations and optimal utilization of resources.
• Warehouse Management - introduced & implemented the 6S principles throughout all 14 locations to improve workplace and warehouse efficiency & prevent hazards. Conduct semi-annual physical inventory counts.
• Enhance employee productivity by providing training, coaching, guidance, and performance evaluations.
• Coordinate with other departments to align goals, streamline workflow, and enhance collaboration across the organization.
• Promoted a positive work environment by fostering open communication channels among staff members.
• Lead process improvement initiatives that positively impacted overall efficiency and bottom-line results.
• Increase customer satisfaction levels with streamlined communication channels and prompt resolution of issues.
• Evaluate existing policies and procedures to identify areas for improvement, resulting in increased operational effectiveness.
• Optimize supply chain management & coordinate with procurement for improved inventory control, identifying slow moving inventory & surplus working with suppliers to reduce & increase turns.
• Implement data-driven decision-making processes, enhancing overall district performance and growth.
• Hold weekly meetings with district staff to review progress, address challenges and drive timely task completion.
• Monitor and analyze performance data, identifying areas of improvement and developing corrective action plans.
• Spearhead operational procedures and processes to improve efficiency and optimize operations.
• Devise and execute training plans for new and existing staff to support competency and compliance, work to establish key internal functions and outline scope of position.
• Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports, monitor daily cash discrepancies, inventory shrinkage/discrepancies, credits vs invoices and vendor compliance levels.

Other:

• Assist in managing the Direct Billing team to ensure all direct supplier invoices are process promptly and the customer is billed accordingly. Reconcile vendor statements monthly to address any discrepancies and work with A/P and our vendors to resolve any pending payment issues.
• Leader of the Westburne Family Social Committee planning and organizing social events and activities to foster a positive and engaging work environment and promote a sense of community among colleagues.
• Work with the marketing team to coordinate company work events throughout the year.

• Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiate, facilitate, and manage real estate transactions.
• Advertise client properties through websites, social media, and real estate guides/platforms.
• Maintain connections with clients to encourage repeat business and referrals.
• Streamline communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Develop strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying/selling process for clients.
• Conduct comprehensive market research to provide clients with accurate information on current trends, market conditions & pricing strategies for informed decision-making.
• Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
• Assist first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
• Consistently stay up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
• Review market research data and changed sales plans accordingly.

• Increased warehouse capacity in two facilities from 50% to 90% within 3 months and generated gross total revenue of $66k.
• Determined the right Shared Work Space solutions program for small, medium and entrepreneurial level businesses in the GTA.
• Managed and ran full events and workshops throughout the calendar cycle in coordination with the City of Vaughan Business Development Center and Small Business and Entrepreneurship Center; ie City of Vaughan Innovation Challenge.
• Promoted business to business interactions and networking among different members of the program.
• Conducted research, collected and analyzed data to prepare reports and documents.
• Planed, curated and created content to sustain community growth and new user engagements.
• Arranged and coordinated meetings and events.
• Coordinated project based work.

• Assisted in the development and execution of marketing/sales plan.
• Managed and coordinated the production and distribution of various communications and promotions of products with outside vendors.
• Managed the enforcement of vendor compliance with company standards for product turnaround time, scheduling, quality and pricing to ensure that Service Level Agreements are being adhered to; track and follow up on all Canadian orders.
• Collaborated with team members in creating and distributing rollout communications for product enhancements, direct marketing programs and sales tools.
• In charge of estimating, reporting and researching information on new/potential outside vendors; ensuring any price changes meet gross profit margins objectives.
• Assist in financial responsibilities such as billing, invoicing and credits.
• Provided and coordinated all administrative responsibilities for District & Regional Managers along with being sales support to 15 sales representatives across Canada; including order entry, backup for accounting and customer service representative - handling all inquiries/complaints from customers.
• Maintained an organized filing system, including flyers and promotional material along with maintaining an accurate and up-to-date database, packaged stock inventory, confidential vendor/supplier files.
• Compiled and maintained an up-to-date database for all Canadian customers with regards to products ordered and customer pricing.
• Custom queries as required.
• Liaised and corresponded with the US offices in Celina and Dayton in regards to customer orders, product shipping schedules, inventory, pricing, product promotions, reports and changes in procedures and policies in Canada.