RAWAND DARAWISH

Monitored data integration batches across multiple platforms within Global Technology Infrastructure using ZEKE and Universal Commands, improving data processing efficiency by 20%

• Recommended and implemented solutions for technical system issues, enhancing environmental stability and reducing system downtime by 15%
• Assessed and managed the impact of low to high-risk changes in production systems, ensuring a 98% success rate in change implementation with minimal disruptions
• Maintained service availability in alignment with client expectations and Service Level Agreements (SLAs), achieving a 99% SLA compliance rate
• Resolved minor and major conflicts, and coordinated with 3rd party vendors for support, upgrades, and maintenance, improving issue resolution time by 25%.

• Supported integration teams with customized ServiceNow platform, resulting in 25% increase in system efficiency by effectively gathering technical requirements and optimizing system configurations
• Presented system prototypes and test case examples to potential clients before development, leading to 30% higher project approval rate by ensuring alignment with client needs early on
• Acted as liaison between clients and developers, communicating requirements and project details, which improved on-time delivery of projects by 20% through enhanced clarity and deadline management
• Created comprehensive business requirements and design documents using TopTeam, including technical requirements, user interface designs, screen mock-ups, and traceability matrices, reducing development time by 15%
• Partnered with quality assurance team to conduct User Acceptance Testing (UAT), identifying and addressing discrepancies which decreased post-launch issues by 10%
• Analyzed and incorporated user feedback into solution requests within ServiceNow, resulting in 20% increase in system utilization and improved user satisfaction.

• Collaborated with automation team to enhance regulatory quality assurance tests, leading to 30% improvement in analysis accuracy and efficiency
• Executed various testing procedures, including regression, integration, positive and negative testing, and testbed development, contributing to 25% increase in test coverage and defect detection
• Applied AGILE methodology effectively while learning and utilizing tools such as C#, Sift, Visual Studio, Jenkins, and LeanFT, improving team productivity by 20%
• Gained proficiency in AGILE methodology and expanded skills in key software tools, enhancing overall project management and delivery capabilities
• Acquired C# programming skills in just 2 weeks and contributed to two automation projects (CIB and ALP), accelerating project timelines by 15% with effective code implementation.