Rawan Moussa

• Acquired in-depth knowledge of content areas to provide effective edits.
• Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
• Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
• Visually navigate and review images and text-based content through internally developed applications or client tools as appropriate.
• Used internally developed applications to generate quality reports if required.
• Maintained high quality deliverables in daily workflow.
• Participated in meetings to discuss findings and ongoing recommendations.

Marketing organization that works closely with major non-profit organizations such as SickKids Hospital and Unicef

• Organized team meetings to discuss office sales
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Raised thousands of dollars monthly for charities such as SickKids Hospital, Unicef, Plan International, and World Animal Protection through door-to-door canvassing
• Delivered performance reviews, recommending additional training or advancements.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Trained new employees and assisted with hiring processes
• Traveled to different cities and countries to assist with sales and training at different office locations
• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.

American chain of household merchandise retail stores

• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers and responded to requests for information.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Maintained organized and orderly front end and removed carts, baskets, and debris.
• Operated register system to process new purchases, item returns, and merchandise exchanges.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Lifted up to 50 pounds at once

Canadian discount store

• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Utilized store analytics to identify areas of improvement in customer experiences.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

American university located in Cairo, Egypt

• Developed student confidence through positive reinforcement strategies.
• Improved students' written and verbal English skills through personalized learning programs.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Issued reports updating students, parents and teachers on student progress.
• Met with students and discussed educational goals and expectations.