Rawan Hafez

• Led the streamlining efforts of an Agile project, optimizing processes and workflows.
• Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with organizational goals and priorities.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Developed and maintained project documentation, including project plans, status reports, and risk assessments.
• Utilized JIRA and Confluence proficiently to streamline project management processes and facilitate team collaboration.
• Planned and executed a workshop in Madrid to refine project requirements and objectives, realigning the project trajectory for optimal results.
• Collaborated with the ground operations team to assist with daily operations, ensuring synergy between project initiatives and ongoing activities.

Department: Operations, Safety, and Security

• Working alongside the Ground Operations Standard Department.
• Gained XML knowledge to assist with the IATA Ground Operations Standard publication.
• managed IGOM Compliance and assisted in minimizing variations.
• Performed 15+ hours of training for internal headquarters and regional coworkers on the IGOM platform.
• Delivering external training and onboarding for IATA stakeholders (airlines and ground service providers) to adopt the IGOM manual through IATA's IGOM portal.
• Handling project timelines and technical reports across various departments in the project of enhancing ground operations' portal.
• Demonstrated skills in learning the project development environment and requirements' releases.

Department: Operations, Safety, and Security

• Assisted in the ISAGO Audit Program.
• Communicated with various airlines and ground service providers.
• Data and network analysis
• Verify regulations and compliance of various airlines and ground handlers with IATA's software programs (IGOM and ISAGO audits)
• Assist in building new editions of the IATA Ground Operations Manual (IGOM) and the airport handling manual (AHM)