Rawan Ghazal

· Driving the frontline digital adoption and enablement strategy by implementing tools such as Digital Demos to

increase confidence in digital banking

· Developing communication resources and go-to market plans for internal employees to support new digital offerings and/or enhancements.

· Collaborating closely with cross functional teams to unlock potential opportunities to drive digital adoption and deepen utilization of our existing digital offerings

· Partnering with various lines of business to ensure consistent messaging and seamless communication during digital releases

· Continuous monitoring of key metrics through self-serve dashboards to allow development of new insights, iterate on existing in-flight initiatives, and uncover new opportunities.

· Improved operations 90% by taking the lead in implementing JIRA to manage projects as opposed to email. Authored training decks and facilitated training sessions to assist in the transition..

· Tripled productivity by creating automated processes through JIRA and implemented an agile working space

· Supported executives with measuring and analyzing digital metrics by creating dashboards on Tableau and graphs on Excel and Powerpoint

· Influenced the Net Promoter Score (NPS) five points Year over year increase by troubleshooting and developing solutions for client irritants.