Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

RAWAN ESAM

Bowmanville,ON

Summary

  • Productive relationship builder. Excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
  • Dynamic customer service professional
  • Highly professional, dependable, reliable and able to perform duties with minimal supervision.
  • Proficient administrator with good interactive skills
  • Excellent Skills in MS Office applications.
  • High level of integrity, confidentiality, and accountability.
  • Organizational and time-management skills to prioritize and effectively multitask.
  • Team player, self-motivated, reliable with a strong work ethics.
  • Problem-solving skills with ability to learn quickly and understand new processes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lunch Time Superviso

St Aidan Catholic School
10.2021 - 01.2023
  • Supervise 30 students during lunch breaks
  • Advise students to stand in queues for their turns
  • Enforce orderly movement within the lunchroom
  • Observe students' conduct and behavior during lunch
  • Guide students about lunchroom protocols that need to follow
  • Report miscreants to school management
  • Maintain the cleanliness and safety of lunchrooms
  • Assisted students with special needs, ensuring received proper care and attention during lunch breaks.

Social Media Content Creator

MJ Reality Inc
05.2020 - 12.2022
  • Wrote, edited and published content to share on all social media profiles and partner channels
  • Stay current with social media trends and best practices
  • Increased audience engagement through the development of tailored content for each platform.
  • Managed social media accounts, ensuring timely responses to comments and messages from the community.

Administrative Assistant

Al Mazrah Privat Hospital
03.2012 - 06.2014
  • Company Overview: Syria
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Respond to approximately 500 telephone inquiries, providing quality service to customers
  • Coordinated bookkeeping activities (invoicing and accounts payable)
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Welcomed 200 office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
  • Syria

Customer Service/Administrative Assistant

Al Afaf Learning Center
05.2010 - 02.2012

Company Overview: Syria

  • Answered and directed 100 calls daily and managed customer accounts
  • Listen attentively to caller needs to ensure a positive customer experience
  • Worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
  • Apply classroom management and document coordination to maintain a positive learning environment
  • Monitored student classroom and outdoor activities to promote student safety
  • Documented student behaviors, interventions and outcomes to enable lead teachers to address pertinent issues
  • Syria

Education

Bachelor's degree - Faculty of Archaeology

Damascus University
Damascus
01.2013

Skills

  • Customer service
  • Data entry
  • Administrative support
  • Social media and promotions

  • Office administration
  • Microsoft Office Suite
  • Database entry

Certification

Digital Marketing Fundamental, Google Garage, 01/01/20


McGill Personal Finance Essential, McGill University 05/30/2023

Languages

English
Professional Working
Arabic
Full Professional

Timeline

Lunch Time Superviso

St Aidan Catholic School
10.2021 - 01.2023

Social Media Content Creator

MJ Reality Inc
05.2020 - 12.2022

Administrative Assistant

Al Mazrah Privat Hospital
03.2012 - 06.2014

Customer Service/Administrative Assistant

Al Afaf Learning Center
05.2010 - 02.2012

Bachelor's degree - Faculty of Archaeology

Damascus University
RAWAN ESAM