Productive relationship builder. Excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Dynamic customer service professional
Highly professional, dependable, reliable and able to perform duties with minimal supervision.
Proficient administrator with good interactive skills
Excellent Skills in MS Office applications.
High level of integrity, confidentiality, and accountability.
Organizational and time-management skills to prioritize and effectively multitask.
Team player, self-motivated, reliable with a strong work ethics.
Problem-solving skills with ability to learn quickly and understand new processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lunch Time Superviso
St Aidan Catholic School
10.2021 - 01.2023
Supervise 30 students during lunch breaks
Advise students to stand in queues for their turns
Enforce orderly movement within the lunchroom
Observe students' conduct and behavior during lunch
Guide students about lunchroom protocols that need to follow
Report miscreants to school management
Maintain the cleanliness and safety of lunchrooms
Assisted students with special needs, ensuring received proper care and attention during lunch breaks.
Social Media Content Creator
MJ Reality Inc
05.2020 - 12.2022
Wrote, edited and published content to share on all social media profiles and partner channels
Stay current with social media trends and best practices
Increased audience engagement through the development of tailored content for each platform.
Managed social media accounts, ensuring timely responses to comments and messages from the community.
Administrative Assistant
Al Mazrah Privat Hospital
03.2012 - 06.2014
Company Overview: Syria
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Respond to approximately 500 telephone inquiries, providing quality service to customers
Coordinated bookkeeping activities (invoicing and accounts payable)
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Welcomed 200 office visitors warmly and alerted staff to arrivals of scheduled appointments
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support
Syria
Customer Service/Administrative Assistant
Al Afaf Learning Center
05.2010 - 02.2012
Company Overview: Syria
Answered and directed 100 calls daily and managed customer accounts
Listen attentively to caller needs to ensure a positive customer experience
Worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
Apply classroom management and document coordination to maintain a positive learning environment
Monitored student classroom and outdoor activities to promote student safety
Documented student behaviors, interventions and outcomes to enable lead teachers to address pertinent issues
Syria
Education
Bachelor's degree - Faculty of Archaeology
Damascus University
Damascus
01.2013
Skills
Customer service
Data entry
Administrative support
Social media and promotions
Office administration
Microsoft Office Suite
Database entry
Certification
Digital Marketing Fundamental, Google Garage, 01/01/20
McGill Personal Finance Essential, McGill University 05/30/2023
Site Aide/Teacher Aide at John Paul II Catholic School / St. Pius Catholic SchoolSite Aide/Teacher Aide at John Paul II Catholic School / St. Pius Catholic School
School Secretary-Permanent Full Time at Toronto Catholic District School Board-St. Jerome Catholic SchoolSchool Secretary-Permanent Full Time at Toronto Catholic District School Board-St. Jerome Catholic School