Rawaa Slayman
Mississauga,ON
Summary
A highly motivated and reliable customer service professional with 2+ years of experience handling customer queries, resolving problems, and ensuring customer satisfaction. Strong communicator with exclusive abilities to build customer trust with persuasive language and an unwavering customer support attitude. Proven track record for optimizing customer satisfaction by identifying clients’ needs and delivering tailored solutions beyond clients’ expectations. Rawaa Slayman is seeking a position with a fast-paced company to improve customer experience and drive brand loyalty.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Best Brothers Auto Sales – Toronto, ON
Receptionist & Vehicle Delivery Coordinator
Toronto, Ontario
05.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Best Brother Car Rentals – Toronto, ON
Car Rental & Insurance Coordinator
Toronto
05.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Administrative
MAPLE PROTECTION SERVICES
01.2023 - Current
- Effectively managed all phone calls, ensuring prompt and professional communication with clients and stakeholders.
- Helped students to guard their belongings, ensuring improved security across the institution.
- Successfully maintained accurate records and improved organizational efficiency through timely uploading of campus documents.
- Monitored and actualized daily schedules for staff and operations, increasing productivity and time management across the team.
- Acknowledged for correcting and maintaining an up-to-date time sheets, reducing errors and streamlining payroll processes.
- Recognized for collaborating with other staffs to streamline operations.
Front of House Operator
MASRAWY EGYPTIAN KITCHEN
08.2022 - Current
- Key Achievements: Maintained the highest quality of customer service by prioritizing the needs of every individual client.
- Greeted and welcomed customers as they enter the establishment.
- Handled customer queries, complaints, and feedback in a professional manner.
- Collaborated with the kitchen staff to ensure efficiency in order processing and delivery.
- Managed inventories, confirm orders, and restock supplies.
- Ensured seamless and positive customer experience for guests.
- Managed bookings and escort guests to tables.
- Cultivated customer loyalty, promote repeat purchase, and improve sales.
Salesman
ADIDAS
11.2023 - 01.2024
- Key Achievements: Exceeded monthly sales quota by an average of 7.5% through consultative selling techniques.
- Greeted and engaged customers in a friendly, helpful manner to understand their needs and provide product recommendations.
- Demonstrated detailed knowledge of Adidas’ product lines, including performance features, sizing, and availability.
- Assisted customers throughout the purchasing process, from initial product selection to checkout.
- Restocked and organized sales floor to maintain neat, visually appealing product displays.
- Collaborated with team members to ensure excellent customer service and store operations.
- Processed sales transactions accurately and efficiently using point-of-sale system.
Medical Secretary
Eldent Dentistry
12.2022 - 07.2023
- Efficiently managed patient flow by greeting, checking in, and scheduling appointments daily.
- Promptly answered all phone calls and handled inquiries, improving patient satisfaction and reducing waiting times.
- Maintained high accuracy in-patient records though comprehensive data collection and verification.
- Successfully processed payments and insurance claims in a timely and accurate manner, reducing billing errors.
- Credited for efficiently organizing and maintaining office supplies and dental materials.
- Assisted with patient forms and ensured confidentiality, while upholding compliance with health regulations and office policies.
- Communicated information on dental procedures and post-care instructions to patients, improving customer satisfaction and return rate.
- Recognized for collaborating with cross-functional teams including dental lab staff, suppliers, and other health professionals, improving service delivery.
Education
BBA -
Yorkville University
Yorkville 09.2025 - 02.2026
Grade 12 Diploma -
Mississauga Secondary School
Mississauga, ON 09.2024 - 04.2025
Lebanese International University -
Lebanese International University
Certificate of Secondary Education -
Nour Al Houda High School
Skills
- Call management
- Office administration
- Appointment scheduling
- Customer service
- Record keeping
- Inventory management
- Sales acumen
- Proficiency with POS systems
- Proficiency in MS Word
- Proficiency in PowerPoint
- Proficiency in Excel
- Organizational skills
- Problem-solving
- Adaptability
- Attention to details
- Customer-oriented
- Ability to multi-task in a fast-paced environment
- Strong communication and interpersonal skills
Other Positions Held
Babysitter
Languages
French
Intermediate (B1)
B1
English
Upper Intermediate (B2)
B2
Arabic
Proficient (C2)
C2
References
References available upon request.
Timeline
BBA -
Yorkville University
09.2025 - 02.2026
Grade 12 Diploma -
Mississauga Secondary School
09.2024 - 04.2025
Best Brothers Auto Sales – Toronto, ON
Receptionist & Vehicle Delivery Coordinator
05.2024 - Current
Best Brother Car Rentals – Toronto, ON
Car Rental & Insurance Coordinator
05.2024 - Current
Salesman
ADIDAS
11.2023 - 01.2024
Administrative
MAPLE PROTECTION SERVICES
01.2023 - Current
Medical Secretary
Eldent Dentistry
12.2022 - 07.2023
Front of House Operator
MASRAWY EGYPTIAN KITCHEN
08.2022 - Current
Lebanese International University -
Lebanese International University
Certificate of Secondary Education -
Nour Al Houda High School