Shugofa Shafi
Tracy
Summary
Versatile team member offering over 9 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
5
5
years of professional experience
Work History
Digital Shopper
Walmart
03.2025 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Cashier Team Lead
Chevron
08.2024 - 03.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Cashier Team Lead
Arco Ampm
09.2020 - 08.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High School Diploma -
Zulaikha
Kabul Afghanistan12-2016
Skills
- Order fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
- Customer relations
- Customer service
- Attention to detail
- Heavy lifting
- Delivery management
- Purchase recommendations
- Accurate money handling
- Documentation and reporting
- Advertising and marketing
- Verbal and written communication
- Vendor engagement
- Strong work ethic
- Problem-solving
- Excellent communication
- Teamwork and collaboration
- Data entry
- Answering phones
- Sales promotions
Languages
English
Professional Working
Hindi
Professional Working
Interests
- I enjoy helping others and giving back to the community
- Volunteering
- Personal Development and Self-Improvement
Timeline
Digital Shopper
Walmart
03.2025 - Current
Cashier Team Lead
Chevron
08.2024 - 03.2025
Cashier Team Lead
Arco Ampm
09.2020 - 08.2024
High School Diploma -
Zulaikha
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