Ravnit Kaur Brar
Abbotsford,BC
Summary
Dedicated and detail-oriented professional with a strong background in sales management, customer service, and healthcare support. Proven track record in improving operational efficiency, driving compliance, and enhancing service delivery in both private and public sector roles. Adept at managing teams, streamlining processes, and fostering collaborative environments. Committed to upholding the highest standards of integrity, accountability, and service excellence in all professional endeavors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Care Assistant (HCA) - Nursing Student (Clinical Training)
Valley Haven
Chilliwack, Canada
06.2024 - 07.2024
- Delivered patient care under the supervision of registered nurses, ensuring adherence to healthcare regulations and standards
- Monitored and documented patient conditions, contributing to effective care plans and compliance with medical protocols
- Collaborated with healthcare teams to provide a safe and supportive environment for patients, prioritizing patient rights and dignity.
Sales Manager
Highway King Transport
Abbotsford, Canada
09.2023 - 01.2024
- Managed and oversaw all sales operations, aligning strategies with regulatory requirements and company objectives
- Developed and implemented Standard Operating Procedures (SOPs) for client onboarding and contract management
- Led a team of sales professionals, providing training on compliance, ethical standards, and customer service excellence
- Enhanced client retention through strong relationship management, resulting in a 15% increase in repeat business.
Dispatcher and Planner
Triple Eight Transport
Abbotsford, Canada
02.2021 - 08.2023
- Coordinated logistics for a large transportation fleet, ensuring adherence to safety regulations and budget constraints
- Implemented process improvements that reduced operational costs by 20% while maintaining service quality
- Managed the allocation of resources and staff to meet service demands, ensuring timely and compliant delivery of goods
- Resolved disputes and ensured all operations complied with federal and provincial transport regulations.
Customer Service Manager
Walmart
Yellowknife, Canada
01.2021 - 02.2021
- Supervised customer service operations, ensuring compliance with company policies and local regulations
- Handled escalated customer complaints, implementing solutions that minimized risk and upheld company standards
- Trained staff in compliance, safety, and ethical conduct, enhancing overall team performance and service quality.
Barista
Starbucks
Yellowknife, Canada
03.2019 - 11.2020
- Provided excellent customer service in a high-volume environment, consistently adhering to company policies and health regulations
- Maintained accurate records of financial transactions and inventory, ensuring compliance with company standards
- Assisted in the training of new employees, emphasizing the importance of safety, hygiene, and customer satisfaction.
Education
Licensed Practical Nursing (LPN) -
Vancouver Career College
Abbotsford, BC05.2025
Bachelor of Computer Information Systems: Computer Science -
Kwantlen Polytechnic University
Surrey, BC10.2018
Skills
- Operational Management & Process Improvement
- Regulatory Compliance & SOP Development
- Leadership & Team Development
- Public Sector Experience & Client Relations
- Healthcare Support & Patient Care
- Conflict Resolution & Mediation
- Data Analysis & Reporting
- POS Systems & Financial Transactions
- Mobility Assistance
- Electronic Charting
- Attention to Detail
- Care Monitoring
- Time Management
- Task Prioritization
- Data Management: Competent in data collection, analysis, and reporting to support decision-making and compliance
- Feeding Assistance
- Infection Control
Certification
- CPR C Certification, 12/31/26
- Serving It Right Certificate, 05/26/29
- Food Safety Certificate, 03/28/29
Accomplishments
- Operational Efficiency: Reduced operational costs by 20% at Triple Eight Transport through effective process optimization and resource allocation.
- Compliance Leadership: Developed SOPs at Highway King Transport, ensuring all sales activities adhered to legal and ethical standards.
- Customer Satisfaction: Achieved a 95% customer satisfaction rate at Walmart by implementing strategic service improvements and resolving conflicts.
Timeline
Health Care Assistant (HCA) - Nursing Student (Clinical Training)
Valley Haven
06.2024 - 07.2024
Sales Manager
Highway King Transport
09.2023 - 01.2024
Dispatcher and Planner
Triple Eight Transport
02.2021 - 08.2023
Customer Service Manager
Walmart
01.2021 - 02.2021
Barista
Starbucks
03.2019 - 11.2020
- CPR C Certification, 12/31/26
- Serving It Right Certificate, 05/26/29
- Food Safety Certificate, 03/28/29
Licensed Practical Nursing (LPN) -
Vancouver Career College
Bachelor of Computer Information Systems: Computer Science -
Kwantlen Polytechnic University
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