Ravneet Kaur Gill
Pickering ,ON
Summary
Dynamic leader with a proven track record in customer service and problem-solving, honed at Dilli Wala. Excelled in reducing customer complaints and enhancing team performance. Skilled in time management and interpersonal communication, achieving significant improvements in customer satisfaction and team collaboration. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Dilli Wala
06.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Intern
Personal Support Worker
10.2023 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Kitchen Supervisor
A&W® Restaurants
12.2021 - 03.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
After-school Tutor
Touchstone IELTS Institute
04.2020 - 08.2021
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
Education
No Degree - Nurse Aide
Udemy Online Academy
Online 10-2024
One Year Diploma - Personal Support Worker
Canadore College of Applied Arts And Technology
Scarborough, ON12-2023
One Year Diploma - Human Resource Management
Centennial College of Applied Arts And Technology
Scarborough, ON05-2023
Bachelor of Arts - English Language And Literature
Khalsa College For Women
Sidhwan Khurd, India 07-2020
Skills
- Customer Service
- Problem-Solving
- Time Management
- Exceptional interpersonal communication
- Team Building and Leadership
- Issue Resolution
- Deadline-oriented
- Customer-focused
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Intern
Personal Support Worker
10.2023 - 12.2024
Customer Service Manager
Dilli Wala
06.2022 - Current
Kitchen Supervisor
A&W® Restaurants
12.2021 - 03.2022
After-school Tutor
Touchstone IELTS Institute
04.2020 - 08.2021
No Degree - Nurse Aide
Udemy Online Academy
One Year Diploma - Personal Support Worker
Canadore College of Applied Arts And Technology
One Year Diploma - Human Resource Management
Centennial College of Applied Arts And Technology
Bachelor of Arts - English Language And Literature
Khalsa College For Women
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