RAVNEET KAUR DULLAT
Charlottetown,PE
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
Work History
Supervisor
Wendy"s And Tim Horton's
02.2021 - 11.2023
- Developed effective improvement plans in alignment with goals and specifications.
- Supervised ongoing daily production phases.
- Trained new employees and delegated daily tasks and responsibilities.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Responded to and resolved customer questions and concerns.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed cash handling procedures, maintaining accuracy in financial transaction.
- Achieved results by working with staff to meet established targets.
Shift Coordinator
A And W Family Restaurant
Surrey
08.2017 - 10.2019
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Learned and adapted quickly to new technology and software applications during internship.
Lecturer, Electronics Engineering
Bhai Gurdas Polytechnic College
01.2016 - 07.2017
- Developed and delivered engaging lectures to undergraduate student.
- Collaborated with admissions department on establishing prerequisites for undergraduate students.
- Pointed students to relevant information about academic and personal support services available at college.
- Developed courses in line with curriculum requirements of electronics and communication Department.
- Taught introductory and upper level courses.
- Prepared lessons, taught classes, and assessed students mark sheets.
Customer Service Representative
MORE superstore
Sangrur
07.2015 - 12.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Post Degree Diploma - Canadian Business Management
Vancouver Community College
Vancouver, BC06.2019
Bachelor of Technology - Electronics And Communications Engineering
Baba Banda Singh Bahadur Engineering College
Fatehgarh Sahib , Punjab06.2015
High School Diploma -
Spring Dales Public School
Sangrur, Punjab03.2011
Skills
- Flexible and Adaptable
- Team Management
- Time Management
- Sales and Upselling
- Understanding Customer Needs
- Issue and Complaint Resolution
- Quality Control
- Customer Service
- Problem-solving abilities
- Product Recommendations
- Operations Management
- Inventory Control
- Waste Reduction
- Training and mentoring
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Accomplishments
GurdasBhai
- Best OPS leader prize
- national level gymnast
- Completion of networking during internship (b.tech)
Timeline
Supervisor
Wendy"s And Tim Horton's
02.2021 - 11.2023
Shift Coordinator
A And W Family Restaurant
08.2017 - 10.2019
Lecturer, Electronics Engineering
Bhai Gurdas Polytechnic College
01.2016 - 07.2017
Customer Service Representative
MORE superstore
07.2015 - 12.2015
Post Degree Diploma - Canadian Business Management
Vancouver Community College
Bachelor of Technology - Electronics And Communications Engineering
Baba Banda Singh Bahadur Engineering College
High School Diploma -
Spring Dales Public School
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