Ravneet Kaur Brar
Woodstock,ON
Summary
Experienced customer service representative with expertise in providing top-notch assistance to customers through various channels, such as phone, email, and chat support. Committed to achieving company objectives while ensuring customer satisfaction with the solutions provided. Recognized for resourcefulness and adept problem-solving skills, maintaining a calm demeanor even in high-pressure situations, and effectively assisting a diverse range of customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier, MOH
KFC Taco Bell
08.2023 - Current
- Welcoming customers with a friendly attitude and making them feel comfortable.
- Accurately entering customer orders into the point-of-sale (POS) system, ensuring all items are correct.
- Processing payments through various methods like cash, credit/debit cards, or mobile payments, and providing accurate change when necessary.
- Keeping track of the cash register, balancing the cash drawer, and ensuring it is correct at the start and end of your shift.
- Offering customers a receipt for their purchase and confirming their order before they leave.
- Addressing customer inquiries or concerns, offering suggestions, and ensuring a positive dining experience.
- Ensuring the cashier area is clean, organized, and free from clutter.
- Coordinating with kitchen staff and other team members to ensure efficient service, especially during busy times.
- Informing customers about any ongoing promotions or new menu items.
- Ensuring that the cash register is closed out properly at the end of the shift and that all funds are accounted for.
Security Guard
VP Protection
07.2024 - 11.2024
- Identified suspicious activity to you and other concerned individuals without delay to prevent mishaps before they occur. For worse incidents, they might also need to report to law enforcement and other relevant authorities like the fire department or emergency responders.
- They are strategically stationed in high-traffic and high-risk areas not only to foster a sense of safety among your visitors and employees but also to effectively discourage law violators.
- Aside from hospitality settings, this is also common in events, schools, construction sites, and high-profile venues where guards also need to follow your company protocols and standard operating procedures.
- Incident reports are important in documenting security breaches like thefts, break-ins, and other unauthorized activities. They not only provide evidence for potential investigations or legal proceedings but also offer valuable insights on how to improve your security plan.
Patrol Guard
Paragon Security
01.2024 - 06.2024
- Regularly walking or driving around the designated property, such as buildings, parking lots, or boundaries, to ensure everything is secure and there are no security breaches.
- Observing security cameras and other surveillance equipment to detect suspicious activity or unauthorized access.
- Identifying and reporting any security risks, safety hazards, or potential breaches, such as broken locks, gates, or damaged fences.
- Monitoring and controlling access to the premises, ensuring only authorized personnel are allowed entry and preventing unauthorized individuals from accessing restricted areas.
- Reacting to any alarms, emergencies, or incidents promptly and appropriately, including investigating the cause of an alarm or reporting it to the authorities if needed.
- Performing regular checks of doors, windows, and other entry points to ensure they are secure and not tampered with.
Food Packer
Food Factory Brampton
11.2023 - 04.2024
- Correctly package and label various food products. This involves selecting the appropriate packaging materials, such as
boxes, bags, or containers, to ensure the product’s freshness and safety. Food packers must also accurately label packages with key information, including product name, expiration date, nutritional information, and any allergy warnings. - Food safety and quality
are of utmost importance in the food industry, and food packers play a vital role in maintaining
these standards. They must closely inspect each product before packaging to ensure it meets quality control guidelines. - Checking for damaged or expired
products, monitoring temperature
and humidity levels, and making sure the packaging is secure and tamper-proof. Attention to detail and adherence to safety protocols are critical
in this role. - The efficient and accurate packaging of food products in
a manufacturing or production setting. This role typically involves working on an assembly line or in a warehouse, where the packer carefully handles and packs food items,
ensuring they are correctly labeled, sealed, and ready
for shipment.
Education
Diploma - Supply Chain Management
Lambton College
Mississauga, ON12-2024
Bachelor of Commerce - Accounting
Patiala University
Punjabi University Patiala12-2020
Skills
- I have a Communication skills which are abilities that, i, can use when giving and receiving different kinds of information Some examples include communicating ideas, feelings or what’s happening around you
- Computer skills also important in this world and i have a very strong computer skills which involve the ability to learn and operate various technology
- Leadership skills allow me to leaders or organize a group of individuals to reach a shared goal Whether i,m in a management position or leading a project, leadership skills require me to motivate or complete tasks and reach milestones—often according to a schedule
- Time management skills allow to complete tasks and projects before deadlines while also maintaining a work-life balance Staying organized can help me to allocate my workday to specific tasks by importance
- Customer service skills are traits and practices that assist to address customer needs to create a positive experience for them Customer service skills, in general, rely heavily on problem-solving and on communication Customer service is often considered a "soft skill
- Active listening refers to the ability to focus completely on the person who you're communicating with Active listening helps me to understand their message, comprehend the information and respond thoughtfully
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Certification
- Valid Security guard License
- CPR/ AED/ First Aid
- G license
Timeline
Security Guard
VP Protection
07.2024 - 11.2024
Patrol Guard
Paragon Security
01.2024 - 06.2024
Food Packer
Food Factory Brampton
11.2023 - 04.2024
Cashier, MOH
KFC Taco Bell
08.2023 - Current
Diploma - Supply Chain Management
Lambton College
Bachelor of Commerce - Accounting
Patiala University
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