Ravneet Virk
Kitcehner,Canada
Summary
Over 5 years of experience in managing sensitive information, ensuring accuracy, and streamlining administrative processes within fast-paced environments.Driven by a strong work ethic and exceptional organizational skills, I excelled at Hoyes, Michalos & Associates, mastering legislative compliance and documentation management. My adeptness in Microsoft Office and critical thinking significantly enhanced file integrity and operational efficiency, achieving a notable improvement in data accuracy and client satisfaction.
Overview
7
7
years of professional experience
Work History
Estate Administrator
Hoyes, Michalos & Associates
05.2023 - Current
- Documentation Management: Prepare and organize documentation for filing, ensuring all supporting information is obtained and accurately filed in compliance with legal requirements and protocols.
- Insolvency proceedings: Filing various official documents with the Court and the Office of the Superintendent of Bankruptcy and ensuring all deadlines are met.
- Information Coordination: Liaise with internal teams to obtain necessary documentation, follow up on complex issues, and interpret information to ensure efficient administration of files, ensuring data accuracy and completeness.
- Data Extraction & Systems Use: Utilize Ascend (insolvency software) to extract and update file details, ensuring consistency and accuracy of records in accordance with established standards. Strong working knowledge of computer systems and software like CSW; proficient in MS Office (Excel, Word, MS OneNote, and PowerPoint).
- File Review & Completeness: Review files for completeness, ensuring all required documents are received and processed, and follow up on any outstanding documentation to maintain data integrity.
- Data Organization & Filing: Organize file documents in compliance with internal naming protocols and retention schedules, ensuring efficient and secure data management.
- Legal Compliance: Maintain a strong understanding of relevant legal requirements across multiple Creditors, ensuring that all documentation and processes align with provincial and federal regulations. Main point of contact and interacting with Creditors on file engagements (creditors, debtors, lawyers, lenders, etc.) for creditors and legal inquiries
- Conducting Searches and Valuations: Perform various searches, including insolvency, Personal asset valuations, to gather relevant data for processing files.
- Document Creation & Review: Prepare and review documents for signature, ensuring accuracy, compliance with policies, and proper filing with the Official Receiver (OR).
- Data Entry & Information Transfer: Accurately transfer written and scanned records into Ascend, the internal software, maintaining data integrity and confidentiality.
- Confidentiality & Data Protection: Protect client information by ensuring confidentiality and compliance with privacy regulations, safeguarding all sensitive data.
- External Client Communication: Coordinate with external clients to clarify documentation, follow up on outstanding documents, and ensure all required paperwork is submitted in a timely manner.
- Proposal Review & Updates: Review amended proposals for accuracy and ensure they meet internal policies and legal standards.
Supervisor
Shoppers Drug Mart
Kitchener, Ontario
06.2019 - Current
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Worked closely with human resources to support employee management and organizational planning.
- Trained new employees on company policies, job duties, and performance expectations.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Prepared weekly sales reports detailing total cash receipts from various locations.
- Performed daily bank deposits, withdrawals and transfers.
Sr Application Support Specialist
CIBC BANK
05.2022 - 10.2022
- Manages and develops information systems for clients; conducts data information analysis for a variety of studies under the direction of organizational standards
- Proficiency in eliciting, documenting, and managing business requirements
- Ability to work closely with stakeholders to understand their needs and translate them into technical specifications
- Strong interpersonal skills to work effectively with diverse teams and stakeholders
- Organizing the workload and prioritizing the urgency of meeting deadlines while following the policies and procedures
- Develops strategies for data implementation, data acquisition, and help business and operations counterparts to ensure data integrity and availability
- Reaching out to partners via email/phone to verify if the information provided is accurate and correct
- Resolved security and data integration problems to ensure that the organization's quality standards
- Follow up on discrepancies (missing, incomplete documents) to assist business clients in investigations related to customer queries
- Researches Client needs, conducts awareness and promotional sessions for potential customers
Retail Contact Centre
Majoral
Kitchener, Ontario
04.2021 - 11.2021
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Assisted customers with order placement and payment processing.
- Used tools like Prism, SAP and SEMs to carry on operations.
Crew Memeber
McDonalds
Kitchener, Ontario
04.2018 - 08.2021
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Adhered to health department regulations regarding food handling procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Business Administration Diploma - Business Administration
Conestoga College
Kitchener, ON08-2019
High School Diploma - Science
Skills
- Microsoft Office Suite
- Organizational skills
- Legislation & Compliance
- Attention to Detail & Accuracy
- Critical Thinking and Problem-Solving
- Documentation & Reporting
- Agility & Adaptability
- Professional Development and Self-Improvement
- Administrative tasks
- File management
- Strong work ethic
- Detail orientation
Timeline
Estate Administrator
Hoyes, Michalos & Associates
05.2023 - Current
Sr Application Support Specialist
CIBC BANK
05.2022 - 10.2022
Retail Contact Centre
Majoral
04.2021 - 11.2021
Supervisor
Shoppers Drug Mart
06.2019 - Current
Crew Memeber
McDonalds
04.2018 - 08.2021
Business Administration Diploma - Business Administration
Conestoga College
High School Diploma - Science
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