RAVNEET SINGH
Chestermere
Summary
Experienced operations manager with a proven track record in driving sales and ensuring customer satisfaction. Skilled in team building, sales management, and process improvement. Known for strategic problem-solving and effective communication, with a strong ability to plan and execute goals. Recognized for exceptional drive and polished professionalism, backed by extensive customer service experience.
Overview
9
9
years of professional experience
Work History
Operations Manager
COLD SHOT - Parcel & Bus Services
08.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Reported issues to higher management with great detail.
- Reduced transportation costs for the company with effective load planning and consolidation techniques.
- Enhanced on-time delivery rates by optimizing route selection and adjusting plans according to real-time data.
- Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Consistently kept an open line of communication between upper management and driving staff members.
- Completed on-time deliveries by choosing best and most efficient routes.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Sales Associate /Customer Service Specialist
COLD SHOT- Parcel & Bus Services
02.2020 - 07.2021
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Acted as initial contact in addressing customer concerns.
- Negotiated and closed deals with minimal oversight.
- Worked with fellow sales team members to achieve group targets.
- Engaged with customers to build rapport and loyalty.
Manager of Business Development and Sales
Pizza Fino
11.2015 - 12.2019
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Achieved company growth for several consecutive years through market expansion and sales.
Education
High School Diploma -
Bev Facey High School.
01.2002
Secondary School -
Guru Harkishan Public School
01.1998
Skills
- Operations management
- Problem-solving
- Customer service
- Decision-making
- Planning and implementation
- Staff training
- Operations oversight
- MS office
- Warehouse operations
Languages
English
Native or Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Operations Manager
COLD SHOT - Parcel & Bus Services
08.2021 - Current
Sales Associate /Customer Service Specialist
COLD SHOT- Parcel & Bus Services
02.2020 - 07.2021
Manager of Business Development and Sales
Pizza Fino
11.2015 - 12.2019
Secondary School -
Guru Harkishan Public School
High School Diploma -
Bev Facey High School.
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