Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ravneet Sharma

Kamloops,BC

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in enhancing store performance through effective inventory control and strategic merchandising. Adept at mentoring staff, resolving customer issues, and implementing loss prevention tactics, resulting in improved satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Walmart
10.2021 - Current
  • Managed accounting office, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Shift Supervisor

Sandman Hotel
07.2020 - 10.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Assistant Manager

SoftMoc
08.2018 - 06.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

PDD - Marketing And Sales

Douglas College, New Westminster, None
05-2018

Bachelors of Commerce -

MCM DAV, Chandigarh, India
05-2016

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Team building and leadership
  • Store opening and closing
  • Attention to detail
  • Staff supervision
  • Stock management
  • Employee scheduling
  • Pricing and markdowns
  • Mentoring and coaching

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Assistant Store Manager - Walmart
10.2021 - Current
Shift Supervisor - Sandman Hotel
07.2020 - 10.2021
Assistant Manager - SoftMoc
08.2018 - 06.2020
Douglas College - PDD, Marketing And Sales
MCM DAV - Bachelors of Commerce,

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Ravneet Sharma