Ravneet Samra
EDMONTON,AB
Summary
Customer service professional with over 4 years of experience at IKEA Canada, focusing on high-volume transactions and cash management. Proven track record of maintaining attention to detail and strong organizational skills. Expertise in advanced Microsoft Excel enhances operational efficiency and supports team collaboration to achieve service targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IKEA Canada
Edmonton, Canada
01.2022 - Current
- Process high-volume transactions with accuracy, balancing cash and electronic payments daily.
- Provide customer support by resolving payment discrepancies, and ensuring a smooth checkout process.
- Maintain organized workstations and records, demonstrating strong attention to detail, and reliability.
- Collaborate with team members to meet service targets and support operational efficiency.
Sales Associate
7-Eleven
Edmonton, Canada
12.2022 - 02.2024
- Execute point-of-sale transactions, ensuring accurate cash balancing and reconciliation at shift close.
- Assist in inventory management and restocking to maintain optimal stock levels.
- Compile daily store reports to track performance and identify improvement areas.
- Support customer needs in a fast-paced environment while prioritizing accuracy and efficiency.
Education
Bachelor of Business Administration - Accounting And Analytics
Northern Alberta Institute of Technology (NAIT)
Edmonton, ABSkills
- Journal entries and reconciliations
- Financial reporting
- Invoice processing
- Project tracking and management
- Microsoft Excel and Pivot tables
- Data lookups
- Microsoft Word and PowerPoint
- Tableau visualization
- Accounting software proficiency
- QuickBooks expertise
- Attention to detail
- Organizational skills
- Time management strategies
- Communication skills
- Team collaboration
Projects Academic Highlights
- Tableau Flight Data Analysis (NAIT), Built dashboards analyzing flight activity, identifying trends around holidays and missing data periods, developing insights for reporting accuracy.
- Enactus Case Competition (UBC/NAIT Collaboration), Presented innovative sustainability solutions for water accessibility and waste reduction, with emphasis on financial and operational feasibility.
- Amazon KDP Side Project, Published children's activity books, requiring financial tracking, budgeting, and accurate recordkeeping for royalties and expenses.
Certification
- First Aid
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Professional
Affiliations
- NATIONAL CADET CORPS - India
- May 2016 - Apr 2018 · Civil Rights and Social Action Cadet
References
References available upon request.
Timeline
Sales Associate
7-Eleven
12.2022 - 02.2024
Customer Service Representative
IKEA Canada
01.2022 - Current
Bachelor of Business Administration - Accounting And Analytics
Northern Alberta Institute of Technology (NAIT)