Ravneet Sahota
Redding,CA
Summary
Experienced in team leadership, customer service, and operational efficiency. Skilled at utilizing strategic planning to enhance store performance and staff productivity. Track record of fostering a positive, results-driven environment and ensuring quality in team tasks. Engaging and personable coach and employee trainer successful at maximizing team productivity. Recognized for hard work, attention to detail, and goal achievement.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Starbucks
05.2025 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Shift Supervisor
Starbucks
10.2021 - Current
- Completed storewide procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Barista
Starbucks
11.2016 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
Manager
Hokulia Shaved Ice
06.2016 - 09.2016
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Onboarded new employees with training.
Manager
7-Eleven, Inc
04.2014 - 01.2016
- Managed retail convenient stores and its operations on daily basis to support the local community
- Essential worker who supported hospital staff and front-line workers by helping make sure their routines were not disrupted
- Perform all HR functions such as hire, train, evaluate, certify, guide, process corrective actions, and terminations to ensure the success of the business
- Responsible for cash, employee, and store management for driving the financial foundations and identifying the necessary FTE needs
- Control inventory, theft, vendors, forecasting, ordering, and deliveries
- Implement new and improved technological updates, ensured that the ISP and all other systems are performing up to par and train staff to keep up with current trends
- Provide the utmost superior customer service and provide a hygienic environment for customers
- Experienced in generate reports to highlight potential issues and make necessary corrections
- Developed a budget for business operations for each of the fiscal years
- Managed projects to bring them to completion while keeping all involved parties inform
- Worked directly with customers to resolve issues and inquiries
- Monitored the transfer and retrieval of invoices and sensitive documents to vendors and worked cooperatively to fix the issues
- Ensured all employees followed company rules and regulations as they pertain to equipment and processes
- Supervised day-to-day activities and operations for employees, Trained employees on new equipment and processes
- Used Microsoft Excel daily to update and track a variety of metrics
Education
Bachelor's - Accounting And Finance
De Anza Community College
Cupertino, CA06.2025
High School Diploma -
El Diamante Highschool
Visalia, CA06.2013
Skills
- Skills and Qualities:
- Flexible work schedule, Fast learner, strategic thinker, results oriented, outstanding time management, organizational skills, aggressive goal setter and achiever
- Exceptional oral and written communication skills, strong analytical and quantitative skills and excellent attention to quality and detail
- Database management skills, working knowledge of Retail Information System, proficient Microsoft Office applications user: Word, Excel, PowerPoint, and Outlook
- Strong project management skills, Team oriented, dedicated to collaborative and collective accomplishments, Ability to work in fast paced environment
- Highly developed customer service orientation, Knowledgeable, professional, responsible proactive and complex problem solving and negotiation skills
- Safety Awareness
- Cash Handling Expertise
- Daily Facility Operations
Timeline
Assistant Store Manager
Starbucks
05.2025 - Current
Shift Supervisor
Starbucks
10.2021 - Current
Barista
Starbucks
11.2016 - 10.2021
Manager
Hokulia Shaved Ice
06.2016 - 09.2016
Manager
7-Eleven, Inc
04.2014 - 01.2016
Bachelor's - Accounting And Finance
De Anza Community College
High School Diploma -
El Diamante Highschool
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