Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ravneet Kaur Ajji

Toronto

Summary

Customer-oriented professional with over 3+ years of experience in fast-paced, client-facing environments. Known for using strong communication, digital navigation, and leadership skills to improve customer satisfaction, coach teams, and enhance operational flow. Confident using digital tools, resolving service issues, and supporting clients in achieving their goals. Eager to contribute as a Customer Service Representative at Pizza Hut by delivering reliable, needs-based service and supporting digital banking adoption.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pizza Hut – FMI National Inc.
11.2021 - Current
  • Reduced customer wait times by 25% by introducing a floor greeter and redistributing lobby tasks, significantly improving service flow during peak hours.
  • Cut new employee onboarding time by 40% by designing a step-by-step checklist and conducting live coaching, leading to faster productivity and fewer service errors.
  • Increased digital order usage by 30% in two months by personally guiding walk-in customers through mobile ordering, reducing manual entry errors and wait times.
  • Achieved 100% inventory accuracy across 6 consecutive audits by implementing a dual-verification checklist and improving end-of-shift procedures.
  • Resolved 90% of customer complaints on the spot during peak shifts by using active listening and empathy, contributing to consistent positive customer feedback.

Education

Post-Graduation Diploma - Artificial Intelligence and Machine Learning

Lambton College
Toronto, ON

Skills

  • Technical Knowledge: Digital & Mobile Banking Tools, CRM & Customer Data Software, POS & Inventory Systems, Microsoft Office 365, LINUX, Access

  • Skills: JIRA, Trello, Excel, PowerPoint, Outlook, Google Analytics,

  • Soft Skills: Self-Starter, Problem-Solving, Growth Mindset, Organizational Skills, Risk Management, Multitasking, Teamwork, Digital Navigation Guidance, Complaint Resolution, Empathetic Communication, Fast-Paced Task Management

Certification

  • SafeCheck® Advanced Food Safety Certification
  • SQL for Statistics Essential Training
  • NLP with Python for Machine Learning Essential Training.
  • Python for Data Science, Data Analysis, Data Visualisation

Timeline

Customer Service Representative

Pizza Hut – FMI National Inc.
11.2021 - Current

Post-Graduation Diploma - Artificial Intelligence and Machine Learning

Lambton College

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Ravneet Kaur Ajji