Ravneet Kaur
Ottawa,ON
Summary
Dedicated front desk agent with expertise in customer service and complaint resolution. Known for effective communication and attention to detail, contributing to improved guest experiences and streamlined operations. Ready to support organizational goals through exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
THE GROVE NURSING HOME
Arnprior, Ontario
03.2025 - Current
- Greeted guests warmly and efficiently during check-in and check-out processes.
- Managed reservation systems to ensure accurate booking information and availability.
- Assisted guests with inquiries regarding hotel amenities and local attractions.
- Handled guest complaints promptly, ensuring satisfaction and resolution of issues.
- Processed payments and maintained accurate financial records for transactions.
- Collaborated with team members to streamline front desk operations and improve efficiency.
- Implemented safety protocols to ensure guest security and comfort during their stay.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
Front Desk Receptionist
COGIR SENIOR LIVING
Mississauga, Ontario
04.2024 - 03.2025
- Greeted and welcomed visitors, ensuring a friendly and professional atmosphere.
- Managed multi-line phone system, routing calls to appropriate departments efficiently.
- Processed incoming mail and packages, distributing them to the correct recipients.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Coordinated visitor access by issuing visitor badges and maintaining security protocols.
- Responded to inquiries from clients, providing accurate information about services offered.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Completed basic bookkeeping and document filing.
RESTAURANT MANAGER
Wendy’s
Vaughan
08.2019 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Customer Service Representative
ULINE
Milton, Ontario
01.2023 - 03.2024
- Responded to customer inquiries via phone and email promptly and professionally.
- Processed orders using ULINE's order management system efficiently and accurately.
- Assisted customers with product selection and provided detailed information on offerings.
- Resolved customer complaints by identifying issues and providing appropriate solutions.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Trained new staff on customer service protocols and software systems effectively.
- Documented customer interactions in the database for accurate record-keeping and follow-up.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Post graduate diploma - Computer Networking and technical support
SENECA COLLEGE
TORONTO12.2020
Bachelors - computer science & engineering
CGC LANDRAN
MOHALI08.2018
Skills
- Reservation management
- Payment processing
- Customer service
- Administrative support
- Customer relationship management
- Multiline phone handling
- Scheduling appointments
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Organizational skills
- Oral and written communications
- Microsoft office
- Payment oversight
- POS systems
- Problem-solving skills
- Transaction processing
Certification
- Food Handler Certificate, 04/15/24, 04/15/29
- Food Safety Market Training
- First Aid and CPR/AED Training, 02/14/24, 02/13/27
Timeline
Front Desk Agent
THE GROVE NURSING HOME
03.2025 - Current
Front Desk Receptionist
COGIR SENIOR LIVING
04.2024 - 03.2025
Customer Service Representative
ULINE
01.2023 - 03.2024
RESTAURANT MANAGER
Wendy’s
08.2019 - 09.2024
Post graduate diploma - Computer Networking and technical support
SENECA COLLEGE
Bachelors - computer science & engineering
CGC LANDRAN