Ravneet Kaur
Coquitlam
Summary
Dispatcher, Customer service, Patient care / Peer Support, Supervisor/ Manager, Coordinator
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Clerk
St Paul Hospital
01.2023 - Current
- Reporting to the Patient Care Manager or designate and receiving work direction from the Clinical Nurse Leader(s), Charge Nurse(s) and Physician
- Schedules and books appointments and/or processes admissions/transfers/discharges by obtaining patient/client information
- Performs secretarial and clerical duties such as checking patient/client record in computerized registration
Clerk IV Registration
Vancouver General Hospital Emergency
01.2022 - Current
- Interviews patients, relatives and/or family to obtain registration information, such as relevant personal and demographic information and responsibility for payment
- Processes preadmissions
- Prepares and applies identity bands to patients
- Searches other databases as required
- Receives payments for non-resident and self-pay charges
Regional Security/Operations Dispatcher
Sysco- BC region
04.2021 - 05.2024
- Assign employees or response teams to specific areas or incidents as needed
- Record all incidents, observations, and communications accurately, ensuring proper logs are maintained
- Prepare reports on incidents, accidents, or security-related events for management or authorities
- Maintain constant communication with on-site security officers, responding to requests and offering guidance
- Monitors various duress systems, and intrusion alarm systems, including CCTV security cameras, to identify risk, safety, and security hazards and responds according to established policies and procedures
- Build and maintain strong customer relationships through regular meetings and communications
Patient care aid
Lake country lodge
01.2022 - 01.2024
- Helping patients with bathing, dressing, grooming, and toileting
- Assisting patients with walking, transferring from bed to chair, or repositioning in bed to prevent pressure ulcers
- Observing patients for changes in condition and reporting these to medical staff
- Helping patients with eating or preparing meals for those who have special dietary needs
- Assisting in the use of medical devices like oxygen tanks, wheelchairs, or specialized beds
- Offering companionship and emotional reassurance to patients, which is especially important for those with chronic illnesses or disabilities
- A compassionate approach to patient care
- Understanding of hygiene, safety, and common medical terminology
Office Administrative
Patiala heart Hospital
01.2013 - 10.2017
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes, and forms
- Arranges meetings as directed
- Books and sets up meeting rooms, prepares meeting agenda, organizes meeting materials
- Action items from meeting Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Provides administrative and secretarial support by drafting correspondence
- Manages appointment calendars including scheduling and coordinating meetings, speaking engagements, and/or conferences
- Resolve scheduling conflicts and issues
Peer Support worker
Pingalwara and Mental health Branch
01.2014 - 01.2017
- Building connection
- From helping to learning together
- Work with individuals, families, groups, and communities to improve individual and collective wellbeing
- Respond to social issues like racism, poverty, and unemployment
- Taking care of them, providing them all facilities and knowledge what they need
- Go with them for smoke or other relive activities
- Develop or advise on social policy legislation, conduct social research and assist in community development
- Provide mediation services and psychosocial assessments
- Evaluate the effectiveness of counselling and social programs
- May provide public education and consultation to professionals or groups regarding counselling services, issues, and methods
Education
Bachelor of Medicine MBBS -
DMC
Associate degree in general arts - Humanities
Coquitlam College
04.2020
CPR/ AID - Medical Informatics
St. John
India, Punjab01-2023
Skills
- Leadership/Management
- Quick learner
- Ability to work for long hours
- Pressure handling (word, excel, PowerPoint)
- Comfortable working in both Microsoft
- Patience and cooperative
- Efficient interpersonal skills
- Good team player
Certification
- Typing Certificate: -80WPM
- Medical terminology Certificate -86% score.
- Food Safety Certificate March2024-March2026
- CPR/AED/First Aid March2024- March2026
Languages
English fluent
Punjabi fluent
Hindi fluent
Spanish basic
Timeline
Unit Clerk
St Paul Hospital
01.2023 - Current
Clerk IV Registration
Vancouver General Hospital Emergency
01.2022 - Current
Patient care aid
Lake country lodge
01.2022 - 01.2024
Regional Security/Operations Dispatcher
Sysco- BC region
04.2021 - 05.2024
Peer Support worker
Pingalwara and Mental health Branch
01.2014 - 01.2017
Office Administrative
Patiala heart Hospital
01.2013 - 10.2017
Associate degree in general arts - Humanities
Coquitlam College
Bachelor of Medicine MBBS -
DMC
CPR/ AID - Medical Informatics
St. John
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