Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
CustomerServiceRepresentative

BIKRAMJEET SINGH

Oakville,Canada

Summary

Focused professional with superior skills in fulfillment, communication and time management. Proud professional experienced in working in solitary role or as part of busy team. Punctual with terrific work ethic.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Easy Day
03.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Complied with safety, health, and environmental regulations as prescribed by law.

Assistant Manager

Dhawan Carpenter
04.2020 - 01.2022
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Collaborated with management on developing strategic plans for achieving business goals
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Communicated regularly with customers to gain insights into their needs
  • Managed customer service inquiries and complaints in a timely manner
  • Supervised daily operations including scheduling shifts, assigning duties
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day

Education

BBA -

I K Gujral Punjab Technical University
03.2018

HIGH SCHOOL DIPLOMA - undefined

Sant Baba Labh Singh Sen. Sec. School
05.2015

Skills

  • Quality assurance
  • Analytical
  • Able to stand and walk for up to 4 hours without break
  • Physical fitness, lift to 70lbs
  • Interpersonal communication
  • Supervision and leadership
  • Flexible and adaptable
  • Enjoy working in fast-paced environment

LANGUAGES

Punjabi: Professional
Hindi: Professional
English: Professional

Timeline

Customer Service Representative

Easy Day
03.2023 - 05.2024

Assistant Manager

Dhawan Carpenter
04.2020 - 01.2022

HIGH SCHOOL DIPLOMA - undefined

Sant Baba Labh Singh Sen. Sec. School

BBA -

I K Gujral Punjab Technical University

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BIKRAMJEET SINGH