Ravneet Kaur
Hamilton,Canada
Summary
Dedicated customer representative with extensive experience in delivering exceptional service and efficiently resolving issues. Possessing over 5 years of experience, I have gained a profound understanding of customer needs and consistently aim for their satisfaction. Skilled in cash handling, addressing inquiries, and effectively resolving complaints. Employing an empathetic approach, I connect with customers on a personal level to ensure their concerns are promptly heard and resolved.
Overview
6
6
years of professional experience
Work History
Customer service Supervisor
Tim Hortons
05.2023 - 07.2024
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Customer service Supervisor
Tim Hortons
01.2019 - 04.2023
- Exhibit outstanding business development strategies and are knowledgeable about the legal frameworks and life cycles of businesses
- Maintain and update company databases
- Check delivery and taking inventory on a weekly basis
- Maintain records of sales, stock and wastage
- Monitoring employees productivity by providing usually positive feedback and training
- Conduct training
- Implements and enforces system, policies and procedures
- Maintains safety and healthy work environment by establishing and enforcing organization standards and adhering legal regulations.
Cashier
Bombay spices
03.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Health Wellness And Fitness - Health Science
Mohawk College
Hamilton, ON12.2020
Skills
- Excellent communication, active listening and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple customer interactions
- Strong empathy and customer service skills
- Proper Documentation
- Responsible and Punctual
- Supervising Experience
- Cash Handling
- Problem solving
References
Available upon request.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer service Supervisor
Tim Hortons
05.2023 - 07.2024
Customer service Supervisor
Tim Hortons
01.2019 - 04.2023
Cashier
Bombay spices
03.2018 - 09.2018
Health Wellness And Fitness - Health Science
Mohawk College