Ravneet Kaur
Hamilton,Canada
Summary
Dedicated customer representative with extensive experience in delivering exceptional service and efficiently resolving issues. Possessing over 5 years of experience, I have gained a profound understanding of customer needs and consistently aim for their satisfaction. Skilled in cash handling, addressing inquiries, and effectively resolving complaints. Employing an empathetic approach, I connect with customers on a personal level to ensure their concerns are promptly heard and resolved.
Overview
6
6
years of professional experience
Work History
Customer service Supervisor
Tim Hortons
05.2023 - 07.2024
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Customer service Supervisor
Tim Hortons
01.2019 - 04.2023
- Exhibit outstanding business development strategies and are knowledgeable about the legal frameworks and life cycles of businesses
- Maintain and update company databases
- Check delivery and taking inventory on a weekly basis
- Maintain records of sales, stock and wastage
- Monitoring employees productivity by providing usually positive feedback and training
- Conduct training
- Implements and enforces system, policies and procedures
- Maintains safety and healthy work environment by establishing and enforcing organization standards and adhering legal regulations.
Cashier
Bombay spices
03.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Health Wellness And Fitness - Health Science
Mohawk College
Hamilton, ON12.2020
Skills
- Excellent communication, active listening and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple customer interactions
- Strong empathy and customer service skills
- Proper Documentation
- Responsible and Punctual
- Supervising Experience
- Cash Handling
- Problem solving
References
Available upon request.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Customer service Supervisor
Tim Hortons
05.2023 - 07.2024
Customer service Supervisor
Tim Hortons
01.2019 - 04.2023
Cashier
Bombay spices
03.2018 - 09.2018
Health Wellness And Fitness - Health Science
Mohawk College
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Gagandeep KaurGagandeep Kaur
Team Member at Tim HortonsTeam Member at Tim Hortons
Nicholas DisbrowNicholas Disbrow
Crew Member at Tim HortonsCrew Member at Tim Hortons
Vishnu Prasad Siva Prasad NambiarVishnu Prasad Siva Prasad Nambiar
Inventory Specialist at Tim HortonsInventory Specialist at Tim Hortons
Milan PatelMilan Patel
Software Developer (Co-Op) at Lambton CollegeSoftware Developer (Co-Op) at Lambton College