RAVNEET KAUR
Edmonton,ON
Summary
Professional with experience in IT support, prepared to enhance service delivery and technical assistance. Strong ability to troubleshoot, resolve issues, and streamline IT operations. Known for collaborative approach, adaptability, and reliability. Proficient in network management, software troubleshooting, and customer service, ensuring optimal results and user satisfaction. Skilled in resolving customer inquiries, technical issues, offering solutions, and documenting interactions using CRM software. Collaborative team member who consistently enhances service processes and stays updated on product knowledge. Strong interpersonal skills and ability to multitask effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Consultant
Staples
08.2019 - 04.2023
- Provided technical consultation and support to customers, ensuring customer satisfaction
- Resolve customer issues by providing accurate information, troubleshooting, and offering solutions
- Utilize CRM software (salesforce)to document interactions and track customer issues.
- Conduct follow-ups to ensure issue resolution and customer satisfaction
- Collaborate with remote team members to share knowledge, improve service processes and participated in remote training sessions to stay updated on product knowledge and best practices
- Delivered technical support across multiple channels, including phone, email, chat, and in person
- Installed, configured and maintained computer systems and network connections.
- Assisted customers with product information, order processing, and complaint resolution
- Provided staff and users with assistance solving computer-related problems, such as malfunctions, and program problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Used electronic ticketing systems to manage and process support actions and requests.
IT Administrator
Lovely Professional University
05.2018 - 06.2019
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Reduced downtime by proactively managing server backups and disaster recovery planning.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Enabled remote work capabilities, setting up secure Virtual Private Network (VPN) access for all employees.
- Enhanced network performance, upgrading infrastructure components to support increased data traffic.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
Education
Master's in Computer Applications -
Amritsar college of engineering and technology
Amritsar, PunjabBachelor in Computer Applications -
BBK DAV college
Amritsar, PunjabSkills
- Server Management
- Remote Technical Support
- Help Desk Software: Zendesk, Jira
- Troubleshooting Network Issues
- Customer Service
- Microsoft Windows and Office
- Technical Troubleshooting
- Ticket support system management
- Hardware maintenance
Languages
English
Hindi
Punjabi
Native or Bilingual
References
References available upon request
Certification
- Asp.net, C++ and SQL
Timeline
Technical Consultant
Staples
08.2019 - 04.2023
IT Administrator
Lovely Professional University
05.2018 - 06.2019
Bachelor in Computer Applications -
BBK DAV college
Master's in Computer Applications -
Amritsar college of engineering and technology