Ravneet Kaur
Surrey,BC
Summary
Terminal Operations Manager with over 8 years of expertise, specializing in enhancing operational efficiency and workforce management in logistics and freight environments. Skilled in utilizing logistics software, LTL shipping, and warehouse safety protocols to exceed performance metrics and maintain high compliance standards. Demonstrates strong capability in staff development, strategic planning, and maintaining union relations, ensuring streamlined operations and excellent service delivery.
Overview
8
8
years of professional experience
Work History
Terminal Operations Manager
YRC Freight
Burnaby, BC
12.2022 - 01.2024
- Develops daily delivery plan utilizing equipment, manpower, and other resources to ensure effective and efficient operations and that work assignments are completed properly
- Supervises all activities of drivers and dockworkers responsible for efficient loading/unloading of trailers along with productive pick-up and delivery of freight at customer locations
- Ensure necessary resources of labor, equipment and time are available to all employees to allow maximum productivity of operations staff
- Ensure load quality, timelines, and work efficiency goals are met
- Recruits, develops and retains qualified personnel to ensure effective operations in support of company's mission and goals
- Responsible for the selection, training, motivation and discipline of terminal employees
- Conducts performance reviews and focus on development and career planning
- Communicates company safety program, trains, and enforces safety rules and compliance with all government regulations
- Administers safety programs which encourage a safe work environment and focus on prevention of accidents and injuries
- Ensures compliance with government, company, and local labor regulations, policies, and procedures.
Distribution Manager
Corporate Couriers Logistics
03.2019 - 05.2022
- Managing both inbound and outbound logistics for orders from Food, Fashion, and Cosmetics industries to give excellent customer service maintaining over 99.5% efficiency
- Strategically plan each step forward at all intervals to continuously improve the operations and ensure optimum cost effectiveness
- Work closely with Health and safety team to ensure safety of all employees in the warehouse and on road
- Overseeing and managing a team of supervisors, dispatchers, company drivers with full responsibility of hiring and termination
- Facilitated regular staff meetings and problem-solving sessions by maintaining an interactive working relationship with all staff, transportation vendors and 3rd party carriers
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products
- Improved distribution efficiency with design, development and testing of embedded software applications.
Dispatch Operations
VK Delivery and Moving Services
06.2017 - 02.2019
- Coordinating the dock area involving loading of trucks, shipping and receiving and providing specific instructions for drivers regarding material placement
- Dispatched 35 truck drivers on various loads with 98% accuracy rate
- Communicated with customers on status of their deliveries including any delays
- Updated schedules and timesheets and provide end of shift report to management
- Built delivery time schedules for customers and salesmen
- Reconcile all cash and driver invoices
- Handled phone inquiries, pricing, data entry of orders
- Trained logistics staff including pickers and delivery drivers as part of their induction program
- Identify and document absences, delays or behavioral problems and apply intervention required (meeting/warnings).
Lead Associate
Tommy Hilfiger
11.2015 - 06.2017
- Provide excellent customer service, build productive trust relationships with customers, resolved situations that appear, including customer requests, complaints
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Mentored and guided employees to foster proper completion of assigned duties
- Partnered with managers to identify and capitalize on sales trends and brand initiatives
- Facilitated training for associates through daily coaching and regular performance appraisals.
Education
Associates for Arts Degree - Psychology
Columbia College
Vancouver, BC01.2015
Skills
- E-commerce Start-up & fulfillment operations
- LTL Shipping
- Emergency Operating Procedures
- KPI's
- JOHSC and PHI
- Hiring and Onboarding
- Detail-Oriented
- Last Mile Delivery
- Warehouse Safety Programs
- Purchasing Orders and Requisition
- Union Grievances
Timeline
Terminal Operations Manager
YRC Freight
12.2022 - 01.2024
Distribution Manager
Corporate Couriers Logistics
03.2019 - 05.2022
Dispatch Operations
VK Delivery and Moving Services
06.2017 - 02.2019
Lead Associate
Tommy Hilfiger
11.2015 - 06.2017
Associates for Arts Degree - Psychology
Columbia College
Similar Profiles
Francisco VasquezFrancisco Vasquez
Pick up and Delivery Driver at YRC Freight (Now Yellow Freight)Pick up and Delivery Driver at YRC Freight (Now Yellow Freight)
Tarik Cavitt-SarinanaTarik Cavitt-Sarinana
Order Selector/Forklift Operator at YRC Freight (Now Yellow Freight)Order Selector/Forklift Operator at YRC Freight (Now Yellow Freight)
Ronald LovejoyRonald Lovejoy
General Operations/Office Manager at YRC Freight IncGeneral Operations/Office Manager at YRC Freight Inc
Justin BassettJustin Bassett
Dock Worker at YRC FreightDock Worker at YRC Freight
Ahmad RafaqatAhmad Rafaqat
Front-Line Team Member / Cook at Popeyes Louisiana KitchenFront-Line Team Member / Cook at Popeyes Louisiana Kitchen