Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ravneet Kaur

Ravneet Kaur

Brandon,MB

Summary

Adept in customer service and problem-solving, I excelled at customer help desk by enhancing customer loyalty and reducing complaint resolution time. My expertise in Microsoft Outlook and active listening significantly improved team efficiency and customer satisfaction. Achievements include handling high-stress situations with professionalism, contributing to a positive and results-driven team environment.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Joeys Restaurant
Brandon, MB
09.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Cashier

Jagsir Singh
Moga, Punjab
03.2022 - 05.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.

Education

Networking Administration Technology

Assiniboine Community College
Brandon, MB
04.2025

High School Diploma -

SBKS School
Moga, India
04.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Call center experience
  • Complaint Handling
  • Microsoft Outlook

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Joeys Restaurant
09.2023 - 02.2024

Customer Service Cashier

Jagsir Singh
03.2022 - 05.2023

Networking Administration Technology

Assiniboine Community College

High School Diploma -

SBKS School
Ravneet Kaur