Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Languages
Timeline
Generic

Ravneet Kaur

Edmonton,AB

Summary

Outgoing and friendly Customer Representative with reputation for accuracy and high customer service standards. Track record of correctly handling payments and maintaining correct drawer totals. Organized, detail-oriented, and collaborative team player. Bilingual in English, Hindi and Punjabi and also confident.

Overview

2
2
years of professional experience

Work History

Crew Team Member

McDonald's
12.2023 - Current
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.

Cashier

Shell
08.2023 - 11.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Supervisor

Burger King
01.2022 - 07.2023
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Associate of Science - Science

Alexander College
Burnaby, BC
07.2023

High School Diploma -

Baba Farid Public School
Punjab, India
06.2021

Skills

  • Clear communication skills and friendly demeanor
  • Efficient with customer complaints and requests
  • Time management
  • Good leadership skill
  • Critical thinker
  • Proficient with Microsoft Excel and PowerPoint
  • Food Running
  • Cash Handling
  • Multitasking Abilities
  • Customer Service
  • Decision Making
  • Drive-Thru Operations

Roles And Responsibilities

  • Greet customers and determine their specific needs by following up and generating repeat business by encouraging customers to return
  • Manage front-end operations to ensure efficient and friendly transactions
  • Answer inbound calls and assist customers with account management issues/queries
  • Attract potential customers by answering product and service questions; suggesting

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Crew Team Member

McDonald's
12.2023 - Current

Cashier

Shell
08.2023 - 11.2023

Supervisor

Burger King
01.2022 - 07.2023

Associate of Science - Science

Alexander College

High School Diploma -

Baba Farid Public School

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Ravneet Kaur