Ravneet Dev
Niagara Falls,Canada
Summary
Results-driven Retail Sales Associate with expertise in customer service and sales. Committed to enhancing customer experiences, optimizing product displays, and boosting sales. Proven track record in cultivating customer relationships that drive repeat business and loyalty, contributing to improved store performance.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Best Buy Canada
, Canada
10.2020 - 08.2023
- Consistently delivered personalized service in a high-volume retail environment while balancing customer satisfaction and sales objectives.
- Built strong customer relationships by identifying needs and recommending tailored products and solutions.
- Educated customers on technology and product features, simplifying complex information into clear recommendations.
- Processed customer transactions accurately while maintaining attention to detail and compliance with company procedures.
- Resolved customer concerns professionally, using active listening and problem-solving skills to achieve positive outcomes.
- Worked toward individual and team sales targets, identifying opportunities to enhance customer value.
- Used multiple digital systems and technology platforms to process transactions, access customer information, and complete sales.
- Created regular reports on sales, inventory, and other relevant metrics for management review.
Supervisor - Operations
Le Croissant
, Canada
04.2025 - 05.2026
- Led day-to-day operations in a high-volume customer-facing environment while maintaining service, operational and sales standards.
- Managed daily financial operations including invoices, order tracking, end-of-month reporting, and internal audits; contributed to budgeting processes, analyzed sales performance, and supported forecasting and business planning.
- Manage staff schedules to optimize labour costs while maintaining adequate coverage during peak hours.
- Oversee inventory management, including stock monitoring, supplier coordination, and ordering to minimize waste and ensure product availability.
- Train, and coach new employees on standard operating procedures, health and safety protocols, and customer service excellence.
- Reviewed sales data and customer feedback to identify trends and implement improvements, enhancing overall guest experience.
- Functioned as main liaison to address and resolve customer issues effectively. to handle escalations, resolving issues, and ensuring smooth day-to-day operations.
Supervisor - Cafe
Altea Active
02.2024 - 05.2025
- Led a team of baristas, providing guidance and support to ensure exceptional customer service and efficient operations.
- Collaborated on budget creation and analyzed sales reports to inform future financial predictions.
- Develop and implement schedules to ensure adequate staffing levels, demonstrating the ability to plan and prioritize effectively.
- Monitor inventory levels and manage product ordering, demonstrating organizational skills and attention to detail.
- Monitored inventory levels and managed product ordering to maintain optimal stock levels.
- Worked closely with creating a budget and analyzing sales and reports to measure future predictions.
- Analyzed sales trends and customer feedback to identify improvement opportunities for enhancing customer satisfaction.
Autism Tutor
St Amant
10.2023 - 02.2024
- Assessed strengths and challenges of individuals with autism, collaborating with professionals to develop tailored education plans that enhance learning outcomes.
- Assessing the strengths and challenges of the individual with autism and collaborating with other professionals to create tailored education plans.
- Creating and adapting educational materials to facilitate learning as well as social skills training and promoting positive social interactions.
- Regularly assessed individual progress and adjusted educational strategies, addressing sensory sensitivities and integrating sensory activities to support engagement.
Barista
Starbucks
11.2018 - 03.2019
- Provided exceptional customer service in a high-volume environment, addressing customer questions and concerns professionally and efficiently.
- Processed cash, debit, and credit transactions accurately using POS systems, ensuring seamless customer transactions.
- Managed multiple customer orders and priorities simultaneously, ensuring timely service and high accuracy.
- Maintained organized, clean, and welcoming customer-facing areas in accordance with company and safety standards.
- Collaborated effectively with team members to ensure smooth daily operations and a positive customer experience.
- Collaborated effectively with team members to streamline daily operations, enhancing overall customer satisfaction.
Education
Bachelor of Science - Neuroscience
University of Winnipeg
Winnipeg, MBSkills
- Retail sales
- Point of Sale systems
- Sales trend analysis
- Inventory management
- Financial tracking
- Operational efficiency
- Resource management
- Scheduling
- Upselling strategies
- Training
- Leadership
- Customer management
- Multitasking
- Time management
- Software proficiency
- Product display
Volunteer Experience
- Crisis Counsellor, KLINIC Manitoba, 05/01/23, 09/01/23, Provide immediate crisis intervention and emotional support to callers experiencing distress, suicidal thoughts, or emotional crises., Conduct a risk assessment to evaluate the caller's level of danger to themselves or others., Follow established protocols for assessing and managing safety, including assessing for suicidal ideation and self-harm., Maintain detailed and accurate records of each call, including the caller's information, crisis assessment, and any referrals made.
- Outreach Specialist, Tetra Winnipeg Society, 01/01/19, 09/01/20, Communicate all relevant information clearly to the client through verbal, non-verbal and/or written means while also establishing a feedback process to ensure mutual understanding., Identified the interests of different clients and objectively addressed their needs., Maintained a respectful relationship with members of the public to facilitate awareness and understanding of assistive technology.
Timeline
Supervisor - Operations
Le Croissant
04.2025 - 05.2026
Supervisor - Cafe
Altea Active
02.2024 - 05.2025
Autism Tutor
St Amant
10.2023 - 02.2024
Retail Sales Associate
Best Buy Canada
10.2020 - 08.2023
Barista
Starbucks
11.2018 - 03.2019
Bachelor of Science - Neuroscience
University of Winnipeg