Ravneet Chawla
Edmonton,Canada
Summary
Results-driven Sales Professional with over 8 years of experience in retail sales, customer service, and financial services. Proven ability to exceed sales targets, build long-term client relationships, and deliver exceptional customer experiences. Strong background in consultative selling, cross-selling financial products, and inventory management. Fluent in English, Punjabi, and Hindi.
Overview
15
15
years of professional experience
Work History
Sales Professional
The Brick Warehouse Ltd.
Edmonton, Canada
05.2017 - Current
- Recognized as Top Performer multiple times for outstanding sales results.
- Consistently exceed monthly and annual sales targets using consultative selling techniques.
- Engaged customers to assess needs and recommend tailored product solutions, enhancing customer satisfaction.
- Build long-term customer relationships to increase retention and repeat business.
- Nurtured relationships with existing customers, driving repeat business and fostering loyalty.
- Collaborated with team members to exceed store revenue goals through strategic sales initiatives.
- Trained new staff on sales techniques and customer engagement strategies.
- Developed product knowledge to assist customers in making informed choices.
- Resolved customer inquiries and complaints to ensure satisfaction consistently.
- Negotiated pricing contracts with clients for optimal profitability.
- Process financing applications, warranties, and delivery coordination accurately.
Sales Associate (Part-Time)
7-Eleven Gas Station
, Canada
12.2015 - 12.2017
- Provided outstanding customer service in high-volume retail, enhancing customer satisfaction and loyalty.
- Executed POS transactions with precision, ensuring cash accuracy and minimizing discrepancies.
- Operated cash register and processed various payment transactions accurately.
- Oversaw inventory management and organized stock for optimal access and visual presentation.
- Ensured store cleanliness and compliance with company policies.
Cook
Villa Caruso
Jasper, Canada
08.2016 - 04.2017
- Prepared full-course meals according to restaurant standards.
- Prepared diverse menu items in line with Villa Caruso's culinary standards.
- Ensured adherence to food quality control and sanitation standards.
- Maintained kitchen cleanliness and adhered to health safety regulations.
- Coordinated with team members to deliver timely meal service.
- Oversaw kitchen inventory to minimize food waste.
Cook
La Shish Restaurant
Edmonton, Canada
04.2015 - 08.2016
- Prepared menu items efficiently, reducing food waste through careful portion control.
- Trained junior cooks on cooking techniques and kitchen protocols.
- Maintained kitchen cleanliness and adhered to health safety regulations.
- Managed inventory and organized food storage systems to optimize ingredient accessibility.
- Coordinated staff schedules, ensuring coverage during peak hours for smooth operations.
Banking Intern
Punjab & Sind Bank
, India
06.2011 - 12.2011
- Handled day-to-day banking transactions including deposits and fund transfers.
- Cross-sold financial products, enhancing customer value and meeting diverse financial needs.
- Generated business leads, contributing to CASA portfolio growth through targeted outreach.
- Assisted customers with account inquiries, ensuring satisfaction and timely resolution of banking services.
- Processed transactions efficiently using banking software.
- Supported loan officers in preparing documentation for loan applications.
- Provided administrative support to senior staff and management.
Education
Postgraduate Diploma - Business Administration
Sir Sanford Fleming College
ON12-2014
Certified in Computer Applications -
NIIT
10-2011
Bachelor of Business Administration -
Guru Nanak Dev University
07-2011
Skills
- Consultative Sales & Upselling
- Customer Relationship Management (CRM)
- Cross-Selling & Lead Generation
- Financial Product Knowledge
- Inventory Management
- POS Systems & Cash Handling
- Communication & Negotiation
- Team Collaboration
- Problem Solving
- Financing coordination
- Active listening
- Revenue growth
- Staff training
- Problem solving
- Customer relationship building
- Sales expertise
- Customer relations
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Sales Professional
The Brick Warehouse Ltd.
05.2017 - Current
Cook
Villa Caruso
08.2016 - 04.2017
Sales Associate (Part-Time)
7-Eleven Gas Station
12.2015 - 12.2017
Cook
La Shish Restaurant
04.2015 - 08.2016
Banking Intern
Punjab & Sind Bank
06.2011 - 12.2011
Postgraduate Diploma - Business Administration
Sir Sanford Fleming College
Certified in Computer Applications -
NIIT
Bachelor of Business Administration -
Guru Nanak Dev University